Coordinator, Tournament Relations - APAC

WTA Tour, Inc. - Entry Level
Beijing/China (preferred) or International · China · Open to Remote
Facility Operations/Event Staff: Event Guest Relations
Please note we are only accepting candidates located in the APAC region for this role.

The Coordinator, Tournament Relations liaises with tournaments to provide tournament membership with appropriate resources, benefits, support and guidance. Establishes centralized education, training, best practices and data, fostering organizational and event efficiencies. The role will require administrative support of tournaments and member programs as well as performing some onsite liaison role between tournament staff and WTA staff. 
Essential Duties & Responsibilities: 
  • Report to Director of Tournament Relations and liaise with TR and broader Member Relations team to understand and be knowledgeable on WTA strategic plan and goals.
  • Utilize this knowledge and emotional intelligence/skills to coordinate the business issue communication and be a contributor to solving issues.
  • Work closely with Tournament Relations & Supervisors team to review, track and communicate issues regarding Tournament standards post events. 
  • Coordinate the implementation of Tournament Relations related initiatives, including but not limited to:
  • Ad hoc research/projects as per tournament membership needs within Tournament Relations (best practices, orientation courses, tournament standards & operations manual, etc.)  
  • Plan, coordinate with vendor and tournaments the distribution of tournament net signs (1000, 500, 250, 125)  
  • Prepare the CEO Letters for all tournament categories for tournament program/ magazine (1000, 500, 250, 125) ; work in conjunction with Communications.
  • Manage WTA Ads specifications to all tournaments for their programs, coordinating WTA side with Creative team for final production. 
  • UNO, CES tournament education, on-boarding, troubleshooting Send tournaments the most updated Marketing & Branding guidelines/ manual/ campaign for their asset preparation and final execution. 
  • Serve as the primary liaison for WTA TV subscription. 
  • Communicate, plan, troubleshoot with Crionet team, VP of 125 Operations, the pre-tournament business operations requirements for the 125 tournaments (live scoring, streaming setup, production requirements, etc.)  
  • Coordinate Tournament Awards and Anniversaries.
  • Research and communicate travel/visa regulations, restrictions that may affect normal operations for tournaments, players, WTA staff, WTA partners/vendors, etc. 
  • Communicate & report back to TR Regional Director when traveling at a tournament regarding standards, business operational issues, member, stakeholder and staff issues.   
  •  Administrative:
  • Participate in weekly staff meetings, providing onsite player feedback and delivery key education topics and resources.
  • Completion/submission of related onsite reports, expenses.
  • Other duties as assigned.
Education and Experience:
  • Bachelor’s degree and two years business communications experience or the equivalent combination of education and experience.
  • Three years professional or University tennis experience preferred.
  • Proficient with WTA Rules and conversant in the ITF Rules of Tennis. 
  • Ability to adapt & pivot to manage TR business operations Worldwide, not only in APAC, to complement teammates efforts in Americas, EMEA as well. 
  • Previous experience working for/with Tennis Governing Bodies in the region preferred, for example: CTA, Tennis Australia, Tennis New Zealand, ATP, WTA, ITF, Management Agencies. 
  • Knowledge of UNO, CES, WTA business (Circuit structure, business operations) preferred.
Required Skills and Competencies:
  • The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Excellent verbal and written communications skills. Ability to debate issues, drawing from a broad knowledge base.
  • Multi-lingual /fluent in Mandarin is required 
  • A team player who respects and interacts well with members being served.
  • Adapts easily and shows initiative 
  • Computer skills using word processing, excel, publishing & graphics, and email programs
  • Uphold WTA Core Values: Be Progressive, Collaborative, Passionate, and show Integrity. These core values set the tone in everything we do, help us succeed on and off the court, make a difference in the community and create a premier, compelling global sport entertainment experience.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Travel Requirements:
Up to 25-40% Domestic and International locations 
Supervisory Responsibilities:
Position Type/Work Schedule:
Full Time, 40 hours a week. Typical schedule will be Monday-Friday, plus weekend travel and response to onsite/event driven needs as required for events. 
Work Environment/Physical Demands: 
Work environment characteristics described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions
The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.
Physical Demands
The employee is required to sit for long periods; use close/distant vision; hear using the telephone; bend at the waist and knee; communicate verbally and electronically with worldwide constituency; use hands and fingers to operate a computer and telephone keyboard. Must be able to lift 50 lbs. 
 The WTA is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. What salary range are you looking for? (Range required)

  2. Will you now or in the future require visa sponsorship?

  3. Are you legally eligible to work in China?

  4. Travel is expected to be 40% of the role, with trips of up to 14 days in duration – does this concern you ? Also please describe your personal and professional travel in a brief paragraph

  5. Are you fluent/conversational in any languages other than English?

  6. Briefly describe your experience of remote working – the challenges and the advantages?

  7. Relationship building is a key part of this role, working across many nationalities, cultures and experience levels and also with people from both tournament and player roles, as well as WTA staff members from different functions – do you have any specific examples of working in a similar environment?

  8. Do you speak Mandarin?