Position Title: Manager of Adult Leagues
Reports to: Managing Director of Provider Relations
Oversees: Adult League operations across all regions, including leadership of Regional League Coordinators; provides direction to seasonal event staff and volunteers.
Location: Remote work within the Pacific Northwest boundaries (Oregon, Washington, Alaska, Northern Idaho).
Residence in the Greater Portland Metro area is strongly preferred.
Status: Full-time; Salary; Non-Exempt
Established in 1904, the United States Tennis Association Pacific Northwest (USTA PNW) is a 501c3 non-profit organization working to promote and develop the growth of tennis by providing access for all. As one of the 17 sections of the USTA, the national governing body of the sport of tennis, USTA PNW serves more than 1.3M tennis players, 200+ tennis facilities, and provides low-cost RecTennis afterschool and summer parks programs to 40,000+ participants. USTA PNW has cultivated over 300 community partnerships including schools, public parks, recreation, and shared spaces across four states. USTA PNW is the largest employer of recreational tennis jobs in the Pacific Northwest with more than 500+ full-time, part-time, and seasonal employees annually, creating new tennis jobs within the immediate communities served as a core initiative of embracing diversity and inclusivity.
USTA PNW believes that the game of tennis is a vehicle that can transform lives. Tennis promotes life-long fitness and wellness while instilling leadership and sportsmanship. The game also teaches teamwork, life skills, and builds stronger families and healthier communities. USTA PNW lives the mission daily, “to promote and develop the growth of tennis to inspire healthier people and communities everywhere.”
USTA PNW was recognized in 2024 and 2025 as a Top Workplace by The Oregonian! We are honored to be highlighted in our category, which includes organizations in the Recreation, Travel, Hospitality, and Entertainment sector. This award is a testament to our incredible staff and the collaborative, dedicated, and trusting environment we've built together.
Key Responsibilities:
1. Strategic Execution & League Growth:
- Oversee implementation of the Adult League strategic plan, ensuring alignment with Section priorities and USTA National initiatives.
- Establish annual calendars, participation targets, and performance benchmarks.
- Monitor participation trends, retention, and entry-level growth (2.5/first-time players).
- Identify and recommend opportunities for responsible expansion across regions.
2. Regional League Team Leadership:
- Oversee and direct Regional League Coordinators across all regions.
- Standardize league processes and service expectations Section-wide.
- Facilitate regular team meetings and individual performance check-ins.
- Monitor regional performance and implement operational improvements as needed.
3. Section Championships & Event Operations:
- Oversee planning and execution of Adult League Section Championships.
- Direct site selection, host partner coordination, and operational logistics, ensuring delivery within approved budgets.
- Recruit, train, and oversee seasonal event staff and volunteers.
- Provide leadership during championship events to ensure high-quality player experience and regulatory compliance.
4. Rules, Governance & Stakeholder Engagement:
- Serve as the Section authority on rule interpretation, eligibility, and grievance resolution.
- Oversee consistent application of league rules and regulatory standards.
- Serve as liaison to USTA National League staff.
- Collaborate with Competition, RecTennis, and Marketing to support advancement pathways and participation growth.
- Maintain strong relationships with providers, captains, and key partners.
5. Financial Stewardship & Performance:
- Manage and adhere to approved Adult League and Section Championship budgets.
- Partner with Data and Accounting to evaluate participation trends and financial performance.
- Provide data-informed recommendations to support continuous improvement and sustainable growth.
Perform additional duties and support strategic initiatives as directed by the Managing Director.
Supervisory Responsibilities:
- Provide operational leadership and performance oversight to Regional League Coordinators.
- Conduct regular team and individual performance meetings.
- Recruit and oversee seasonal championship staff and volunteers.
Internal Relationships:
- Reports directly to the Managing Director of Provider Relations.
- Collaborates with the Manager of Competition to ensure alignment across advancement pathways and shared events.
- Partners with RecTennis leadership to support conversion opportunities from recreational to competitive play.
- Provides leadership and direction to Regional League Coordinators to maintain consistency and service standards across all regions.
- Partners with the Marketing team to support league recruitment campaigns, messaging, and calendar alignment.
- Collaborates with the Data Analyst to monitor participation trends, performance benchmarks, and financial performance indicators.
- Works with Accounting to support revenue tracking, budget adherence, and Section Championship reconciliation.
- Partners with Human Resources on staffing, performance feedback, and employee development matters as appropriate.
External Relationships:
- Maintains strong working relationships with league providers.
- Engages with league captains and team managers across all regions to support service consistency and league growth.
- Develops and sustains partnerships with Section Championship host sites and event partners.
- Serves as a liaison with USTA National League staff and representatives on matters related to league operations and advancement.
- Coordinates with officials and event vendors supporting Section Championship delivery.
- Collaborates with community tennis partners to support league growth, retention, and access.
- Engages and supports volunteers contributing to Adult League programming.
Key Performance Indicators: When reviewing this position during the season, the following will serve as performance indicators:
Participation & Growth:
- Year-over-year growth in total Adult League registrations.
- Growth in entry-level league participation (2.5 and first-time players).
- Sustained participation and stability across all service regions.
Unique Player Growth:
- Year-over-year increase in unique Adult League participants.
- Growth in new-to-league players.
- Expanded participation within underrepresented divisions or geographic areas.
Retention & Engagement:
- Year-over-year participant retention rate.
- Multi-season participation rate (players returning for more than one season annually).
- Captain retention and engagement levels.
Financial Stewardship & Resource Management:
- Adherence to approved Adult League and Section Championship budgets.
- Accurate forecasting and registration projections.
- Responsible allocation of resources to support sustainable growth.
Championship & Operational Excellence:
- Successful and timely delivery of all Adult League Section Championships.
- Accurate team advancement and regulatory compliance.
- Positive feedback from players, captains, and host partners.
Team & Regional Performance:
- Operational consistency across regions.
- Professional development and performance progression of Regional League Coordinators.
- Effective implementation of standardized league processes.
Regulatory Compliance & Governance:
- Consistent application of league rules and eligibility standards.
- Timely and accurate reporting.
- Minimal advancement, eligibility, or compliance errors.
Qualifications:
- Bachelor’s Degree or equivalent experience.
- Preferred residence in the Greater Portland Metro area.
- Proven strong organizational skills.
- Proven strong communication skills.
- Demonstrated ability of strong multi-tasking skills.
- Ability to follow strict rules and regulations.
- Knowledge of the Pacific Northwest preferred.
- Knowledge of listed USTA Programs & Services preferred.
- Strong computer skills.
- Ability to work well with others.
- Ability to work independently.
- Availability to work frequent evening and weekend hours.
- Reliable transportation and a valid driver’s license.
Conditions of Hire:
- Must be able to pass background checks and Motor Vehicle check.
- Must be able to prove authorization to work in the United States per our E-Verify vendor.
- Must have the ability to be SafePlay approval and remain SafePlay approved throughout tenure at USTA PNW.
- Must complete the required USTA SafeSport online education course. Link provided with offer of employment. Online course takes approximately 60 minutes and you will be paid for your time.
- Must sign USTA PNW Offer Letter, Employee Handbook, and all required policies and procedures as needed.
Travel Demands: Travel across assigned areas to promote and develop programs, attend various events, meetings, and trainings as needed.
Work Environment and Physical Requirements:
- This position will most likely be a mix of home-office and on-court environments.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The USTA PNW will comply with the Americans with Disabilities Act, and all amendments thereto, as well as any similar state laws and regulations. The USTA PNW will not discriminate on the basis of disability.
- While performing the duties of this job, the employee is regularly required to talk, speak or hear. The employee frequently is required to move around; use hands to finger, handle or feel; and reach with hands and arms.
- The ability to carry out repetitive motions regularly.
- The ability to lift and move awkward items from one location to another.
- The ability to respond quickly to sounds and visual cues (such as alarms and/or safety concerns both on and off court).
- The ability to move safely over uneven terrain or in confined spaces.
- The ability to respond to dangerous situations.
- The ability to work in extreme weather and indoor/outdoor conditions.
- This position requires the ability to occasionally lift office products and supplies, up to 40 pounds.
Compensations and Benefits:
- Compensation salary range between $69,000-$73,000 based on the candidate's skills, qualifications, and relevant work experience.
- Salary, Bonus potential, and Paid-Time-Off details included in Offer Letter or other communications from the Human Resources team.
- 12 Annual Paid holidays each calendar year.
- 401k eligibility per plan rules (up to 4% company match, after one year of employment) and/or ROTH 401k.
- Opportunity to opt for Employer-Paid Employee Health, Dental, Vision insurance or buy-up plan per current standards and plan rules. Employee contribution to payment for benefit plans is determined annually.
- Eligible for life insurance, AD&D coverage, short-term and long-term disability per current standards and plan rules.
- Eligible for additional benefits including: identity-theft protection, legal resources, health advocacy program, pet insurance, and other benefits as described in plan documents.
- Opportunity to participate in flexible spending plans for healthcare and dependent care.
- Employee and Career Development focus and assets provided to each employee.
- Several discounted rates and products for employees including Columbia Sportswear, Nike, Adidas.
- Employer-owned laptop/computer, cell phone, cell phone plan, printer, and other appropriate home office equipment provided by the employer.
On an on-going basis, we will re-evaluate the layout of the position to best determine the needs the communities served and team requirements overall.
USTA PNW is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. USTA PNW is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know via email (at
[email protected]) or phone at 503-718-3326.
