U.S. Tennis (USTA)

U.S. Tennis (USTA)

(seasonal) Cleaning Area Director

USTA - Part Time
Queens · NY
Facility Operations/Event Staff: Custodial/Housekeeping
Who We Are  It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships are one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage. With more than 900,000 on-site visitors, over 224 million television viewers worldwide and over 45 million online visitors globally in 2023, why not come and enjoy the thrill and excitement of working with our team?

We are seeking a Cleaning Area Director to oversee the cleaning and maintenance staff for the US Open and NTC Events.

The Role
  • Greet and assist all staff and guests in a welcoming and friendly manner
  • Supervise and coordinate all cleaning staff and services performed
  • Dispatch staff to designated areas in a timely manner
  • Uphold and enforce the grooming and appearance standards policy
  • Maintain a daily log of all work performed by the cleaning staff, by location, throughout the assigned areas
  • Document all problems, incidents, and complaints each day and work with HR manager on resolutions
  • Maintain inventory of cleaning supplies and equipment
  • Report all vendor issues such as low staffing levels, lack of supplies, and any other issues that may come up in real-time to the Facility Operations Department
  • Provide daily cleaning assistance and perform various duties as assigned by the Facility Operations Department
  • Manage and coordinate all tasks of cleaning services staff in designated areas
  • Proactively troubleshoot cleaning problems as they occur and respond in a timely manner
  • Facilitate sweep of facility after each session and ensure that the facility is cleaned to USTA standards
  • Report unattended bags and packages, medical situations, incidents, or emergencies immediately to the command center
  • Provide assistance and direction when dealing with inclement weather situations
  • Provide staff for court and seat drying
  • Work with Sr. Manager, Facility Services on year end evaluations and hiring recommendations
  • Be familiar with NTC procedures

Who You Are
  • Bilingual in English and Spanish (required)
  • Prior cleaning and supervisory experience within maintenance or cleaning operations for venues or similar facilities
  • Comfortable working in different height levels
  • Previous guest or customer service related experience
  • Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
  • Available to work for the full duration of the US Open tournament - 7 days a week in August and September 
    • Must be able to work 10+ hour shifts and be available days, nights and weekends
  • Willing to work outdoors in various weather conditions and able to stand for extended periods
  • Personable and proactive team player with excellent communication skills
  • Remain calm and focused in a fast-paced environment as well as during stressful situations

Hourly Pay Rate prior to tournament: $30 per hour
Daily Pay Rate during tournament: $400 per day