Who We Are
We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.
Why Work for the USTA?
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!
The Role
The Officiating Education and Learning Coordinator will be integral in ensuring that, at every stage of their career, USTA Prospective and Certified Officials receive the highest level of customer service possible while pursuing their USTA Officiating certification and learning and development requirements.
This role will fully support the current processes, digital ecosystem, and in-person learning experiences for USTA Officials while informing department leadership, stakeholders, and vendors in their efforts to redesign and implement new processes and digital systems.
- Support the logistics and operations of all officiating in-person learning experiences by ensuring that key tasks are completed accurately and on-time. Tasks are on-going throughout the year, will vary based on the individual in-person learning experience and could include any of the following:
- Processing requests
- Ensuring that the information on new experiences are accurately posted in the Officiating Learning Resource Center and available to Officials for enrollment
- Approving enrollment requests
- Completing all pre and post event logistical tasks
- Ordering supplies
- Communicating directly with internal and external stakeholders in ensure that all logistical needs of every event are successfully met
- Serve as lead liaison with members of the USTA Officiating team on the onboarding of USTA Officiating Prospects to ensure every Prospect understands and completes all of the requirements needed for them to become certified. Tasks are on-going throughout the year and could include:
- Staying in regular contact with USTA Officiating Prospects on their progress
- Keeping USTA Officiating staff and volunteers updated
- Keeping track of Trainer availability
- Scheduling Trainers to meet with Prospects for their certification knowledge check conversation
- Provide timely and accurate information or recommendations to the Senior Manager, Officiating Education and Experience that is supportive of data-driven decisions regarding USTA officiating certification, learning and development, and overall experience for USTA Officials.
- Be agile and support initiatives to integrate technology and other methods to achieve officiating education and experience goals.
- Support the management of the USTA Officiating mentoring program.
- Support the implementation of all education programs, including online and training curriculum.
- In concert with the Senior. Manager, Officiating Education and Experience, maintains the inventory of digital assets used by the officiating constituents. Assets should at all times be relevant to the goals and objectives of education and training needs, easy to use and understand and maintain seamless connectivity and integration with each other.
- In concert with the Senior. Manager Officiating Education and Experience evaluate all contact points (in-person and on-line) for the USTA Officiating community are appropriate and in-line with meeting the goals and objectives of the training, development and overall experience.
- Liaison with the officiating department’s LMS vendor to ensure management of accurate learner records, timely postings of learning experiences, usable reports, and support the creation of an optimal LMS user experience.
- Support USTA certification processes by understanding the USTA Officiating certification regulations and providing accurate and timely information to the team regarding an Officials learning history and development requirements.
- Other duties, as assigned
Who You Are
- Strong administrative, organization and time management skills are required
- Ability to quickly learn and execute administrative tasks in digital systems is required
- Experience with CRM and LMS systems is preferred
- Experience with Cornerstone is highly preferred
- Experience with Salesforce is highly preferred
- Strong business experience, education/training experience is recommended
- Ability to effectively and positively communicate and partner with USTA Officiating Department service vendors
- A positive and enthusiastic attitude to personal development
- Excellent interpersonal qualities, strong service orientation, an entrepreneurial spirit and a whatever-it-takes attitude to get the job done
- Agility and the ability to multitask while supporting a collaborative team environment
- Must be able to work under pressure and make decisions quickly as there are many moving parts
- Must be able to, at times, collaborate with multiple senior managers on the same project
- Familiarity with and/or experience with current USTA Officiating or officiating in any sport is a plus but not necessary.
- Experience with the administrative tasks of a certification program is a plus but not necessary.
- This position reports to the Senior Manager, Officiating Education and Experience and is considered exempt.
- This position is designated as “hybrid/flex” and may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy.
What We Offer
At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!
- Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
- Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
- Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
- Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement, per academic year.
- Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.
- Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.
The expected range for the base salary for this position is $39,000 to $48,000. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.
Come One, Come All
We strongly encourage you to apply if you’re interested; we'd love to learn how you can “serve” our team with your unique experience!
USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.
