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Description
The League Assistant is a full-time position that works as part of a team to support the USTA Mid-Atlantic League program and Sr. Manager. This role serves as a collaborative partner and consummate team player within the League Team, driving project success through proactive calendar management and the strategic optimization of Sr. Manager workflows as well as teamwide priorities.
Overview
- League Operations Support day-to-day operations for the League Team, including data and systems maintenance as well as customer service with a focus on operational efficiency and organization.
- Communication & Cross-Functional Collaboration Clear, effective communication and collaboration across teams to ensure alignment and program success.
- Systems, Scheduling & Data Support Help manage League Team logistics and systems such as registrations, scheduling support, and program tracking.
- Customer Service & Communication Be a go-to resource for captains, players, volunteers, and staff by handling questions, solving problems, and providing friendly, timely customer service.
- Community Impact, DEI & Growth Support DEI and community engagement efforts by helping expand access to programs, build relationships, and identify opportunities for growth and fundraising.
PROGRAM SUPPORT 100%
- Provide administrative support to the Senior Manager, Leagues.
- Assist with Captain recruitment, retention, and recognition efforts for Local Leagues and the section.
- Manage league credits and customer communications regarding credits.
- Update league web pages for accuracy and impact. Ensure established Marketing and Communication procedures are followed.
- Assist with the TennisConnect program and create lead lists from Self-Rate players, as well as TennisConnect requests.
- Assist in creating Area League Manager resources such as email templates, How To videos, and Standard Operating Procedure documents.
- Assist in the training of new staff as it relates to internal systems and practices.
- Work collaboratively with Marketing and Development as it relates to our mission through Local league and Championship play, as well as overarching initiatives.
- Provide assistance to Area League Managers with TennisLink and internal systems.
- Maintain reporting and data entry to support program execution and evaluation.
- Assist with execution of any local leagues in-house (promoting leagues, Tennislink, communicating with captains).
- Use systems and reporting for League data analysis
- Collaborate with Area League Managers to identify new areas of growth based on demographics, calendars and interested players.
- Coordinate with other staff, volunteers, and departments to execute special events as needed.
- Other duties as requested.
CUSTOMER SERVICE Ongoing
- Respond to all internal and external customer and provider questions regarding USTA League in a timely manner.
- Resolve customer complaints or questions regarding USTA policies and procedures.
- Handle daily email and phone correspondence with internal & external customers. Respond to all inquiries and provide excellent customer service. During normal business hours, reply to all inquiries within 48 hours.
PHILANTHROPY & DEI Ongoing
- Support organizational JEDI (Justice, Equity, Diversity, Inclusion) efforts by looking at all aspects of the job through that perspective in order to create accessible and inclusive opportunities that enrich the lives of our community and staff.
- Support the organization's philanthropic efforts by relationship building within the tennis community that drives key contacts, increases the foundation's donor base and drives donations.
- Identify areas of opportunity to increase awareness of USTA Mid-Atlantic impact & 501c(3) Status.
Qualifications
EDUCATION & CERTIFICATIONS
- High School Diploma (or GED or High School Equivalence Certificate) required.
- Bachelor's Degree or College Courses preferred.
EXPERIENCE
- 3+ years of administrative support
- Knowledge of the USTA League program preferred.
- Knowledge of G-Suite preferred.
- Familiarity with Tennislink preferred.
ENVIROMENTAL CONDITIONS
- Exposed to weather conditions such as rain, hot, and cold temperatures.
- Exposed to moderate to loud noises when working outside or inside.
PHYSICAL REQUIREMENTS
- Must reside in Virginia, West Virginia, Maryland, or Washington D.C.
- Able to make repetitive motions frequently throughout the workday
- Able to sit, stand, and walk frequently throughout the workday
- Able to use your hands to handle, reach, control, or feel objects, tools, or controls
- Able to lift 25lbs with or without assistance
AS NEEDED TRAVEL
- Attend USTA annual and semi-annual meetings, workshops and other national events.
- Required to respond to unanticipated demands outside normal operational hours.
UP TO 3 TIMES PER YEAR
- In person all staff meetings at an offsite location.
