Who We Are
We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.
Why Work for the USTA?
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!
The Role
The Director of US Open Premier Services will be responsible for overseeing all day-to-day aspects of premium club seat services leading up to, and during, the US Open. This includes managing client relationships, developing and executing service strategies, and ensuring an exceptional experience for all premium courtside club guests, as well as handling all future renewals for future US Opens.
Client Relationship Management
- Serve as the primary point of contact for premium courtside club clients, fostering strong relationships and addressing their needs.
- Develop and execute all premium communication plans throughout the year.
- Ensure timely and effective communication with courtside club clients regarding event details, services, and any special requests.
- Proactively identify opportunities to enhance client satisfaction and loyalty.
Strategic Planning and Execution
- Develop and implement comprehensive premium strategies for the US Open, aligning with organizational goals and brand standards.
- Work with the Hospitality team to oversee the end-to-end execution of all courtside club premium service offerings
- Continuously evaluate and enhance service delivery to ensure a world-class experience for guests.
- Work with Ticket Operations team to coordinate on all renewals and consumer-facing communications
Team Leadership and Management
- Foster a positive and collaborative work environment focused on excellence and guest satisfaction.
- Work cross-organizationally to ensure guests' expectations are met during the tournament
Operational Oversight
- Work with ticketing and hospitality teams on the day-to-day communications leading up to and during the US Open
- Work with the hospitality team to help manage all operational aspects of premium hospitality areas, including staffing, logistics, catering, and event setup.
- Collaborate closely with internal departments, including operations, food and beverage, security, and sales.
- Develop and manage budgets, ensuring financial targets are met while maintaining service quality.
- Implement and enforce health, safety, and security protocols in all premium areas.
Quality Assurance and Reporting
- Monitor service quality and guest satisfaction through regular feedback mechanisms and performance metrics.
- Prepare detailed post-event reports to analyze performance, identify areas for improvement, and provide recommendations.
- Ensure compliance with all relevant regulations and organizational policies.
Who You Are
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8-10 years of experience in premium hospitality management, with at least 5 years in a leadership role, preferably within large-scale sporting events or luxury venues.
- Proven track record of managing high-end client relationships and delivering exceptional service.
- Extensive experience in budget management, operational planning, and team leadership.
- Excellent leadership and communication skills, both written and verbal.
- Strong interpersonal skills with the ability to build rapport with clients and team members.
- Exceptional organizational and problem-solving abilities.
- Proficiency in hospitality management software and Microsoft Office Suite.
- Ability to work under pressure in a fast-paced, high-stakes environment.
- Flexibility to work extended hours, including evenings, weekends, and holidays, particularly during the US Open.
What We Offer
At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!
- Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
- Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
- Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
- Plan for your future financially and professionally: 401(k) with employer matching (up to 6.5%), promotional and growth opportunities, and Learning and Development programs to learn on the job
- Mental and emotional wellness: Resources for overall well-being, including mental health and meditation benefits.
- Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.
The expected range for the base salary for this position is $115,000 - $130,000 plus a potential ICP bonus of up to 10%.
This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.
Come One, Come All
We strongly encourage you to apply if you’re interested; we'd love to learn how you can “serve” our team with your unique experience!
USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.
