U.S. Tennis (USTA)
2026 US Open Premier Suite Servicing Representative (Seasonal)
U.S. Tennis (USTA) - Entry Level
Queens · NY
Premium/Suite Service · Guest Services · Event Guest Relations
$20 / hour
0
1
day ago
Who We Are
It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships is one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to be a part of the event that has redefined 'spectacular' and has become a worldwide pop-culture destination. With more than 1 Million on-site visitors, 224 million television viewers worldwide, close to 40 million online visits and more than 3 billion social media engagements in 2025, why not come and enjoy the thrill and excitement of working with our team?
We are seeking a Seasonal Premier Suite Servicing Representative who will play a crucial part in creating our 2026 US OPEN team!
Suite Servicing Representatives are responsible for establishing a good rapport with VIP clients/guests within the Hospitality and Premium Services Department. The Representatives team must be resourceful, quick and ready to handle any and all ad hoc requests associated with live entertainment events. As a representative of the hospitality department an ideal candidate is highly organized, detailed orientated, and calm under high stress/pressure situations while providing best in class service to all premium suite clients. Representatives will work closely with other departments including, but not limited to: Merchandise, Ticketing, Facilities, Partnership Marketing and Building Services
The Role
We are seeking a Seasonal Premier Suite Servicing Representative who will play a crucial part in creating our 2026 US OPEN team!
Suite Servicing Representatives are responsible for establishing a good rapport with VIP clients/guests within the Hospitality and Premium Services Department. The Representatives team must be resourceful, quick and ready to handle any and all ad hoc requests associated with live entertainment events. As a representative of the hospitality department an ideal candidate is highly organized, detailed orientated, and calm under high stress/pressure situations while providing best in class service to all premium suite clients. Representatives will work closely with other departments including, but not limited to: Merchandise, Ticketing, Facilities, Partnership Marketing and Building Services
The Role
Assist with the on-site execution of Premier Suites at the US Open, ensuring a seamless and elevated guest experience:
- Coordinate the pickup and distribution of client gifting across designated spaces throughout the NTC grounds
- Manage all pickup and drop-off logistics at the NTC loading dock
- Partner with the Premier Suite team to track and maintain storage room inventory
- Serve as a liaison between the Premier Suite team and cross-functional departments across the grounds, as directed
- Track and manage client deliverables on a session-by-session basis
- Greet and escort clients upon arrival, ensuring a smooth and welcoming experience throughout the grounds
- Act as a concierge and extension of the suite servicing program, anticipating needs and delivering thoughtful, high-touch support
Who You Are
- Previous similar experience in entertainment/sports/events is preferred
- Customer service experience preferred
- Professional demeanor, strong work ethic, positive attitude and ability to work as part of a team as well as independently
- Excellent organizational and time management skills, including strong attention to detail
- Exceptional written and verbal communication skills
- Ability to take and follow direction, remain calm and focused in a fast paced and sometimes stressful environment and problem solve
- Capable of lifting and carrying boxes up to 30 pounds
- Ability to handle sensitive matters with discretion
What We Offer
Compensation: This is a non-exempt position with an hourly rate of $20 and is eligible for overtime.
Daily Meal Allowance: A $35 daily meal allowance will be loaded onto your credentials each workday during the US Open, allowing you to enjoy meals on-site during your shift.
Exciting Work Environment: Be part of a dynamic team at a world-class venue, contributing to an unforgettable experience for players, staff, and fans.
Why Work for the USTA?
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!
Come one, come all
Come one, come all
We strongly encourage you to apply if you’re interested; all unique backgrounds and experiences welcome!
USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origion, race, color, religion, sex, sexual orientation, gender, gender idenitity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.
