Miami Open

Miami Open Careers

Coordinator, Miami Open Ticket Operations with Miami Open in Miami Gardens, FL

Miami Open jobs
Sports Jobs in Miami Gardens, FL
Ticket Operations: Ticket Operations
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Summary Description of Duties:
The Miami Open Ticket Operations Coordinator oversees ticket operations and finance for all Hard Rock Stadium events with an emphasis on the Miami Open. This role will work as a team with the Ticket Sales, Guest Experience, Stadium Operations and Finance departments. The ideal candidate will have a good understanding of ticket sales and membership services, Archtics, Microsoft CRM, accounting, Microsoft Excel, statistics and a strong understanding and experience in ticket operations and customer service.

Duties:
  • Provide direct support to Miami Open Sales and Leadership when necessary
  • Assist with service order processing associated with Miami Open season, group and individual ticket sales
  • Support Manger of Ticket Operations with all Miami Open ticket operations duties
  • Provide direct operations support to the Ticket Operations, Ticket Sales and Finance departments
  • Oversee all payment plan processing for Miami Open memberships
  • Event day reconciliation for all Miami Open events.
  • Provide support to Manager of Ticket Operations for stadium concerts and soccer events
  • Assist with all month and year end financial settlements and reporting, account maintenance and company audit support (Miami Open and stadium events)
  • Assist in game day ticket operations, including managing will call and walk-up ticket sales (Miami Open and stadium events)
  • Establish and maintain a professional working relationship with all levels of stadium staff and clients
  • Provide exceptional service to both guests and internal team members

    Qualifications:
  • 4 year college degree or combination of equivalent education and experience
  • Prior experience within service or sports industry highly desired
  • Prior database, Microsoft CRM and Microsoft Excel experience is preferred
  • Archtics ticketing system experience is preferred
  • Strong service oriented mentality and strong interpersonal skills
  • Prior experience managing part-time or seasonal staff preferred
  • Excellent written and oral communications skills
  • Ability to work weekends, nights and holidays as dictated by events

    Hard Rock Stadium is proud to be Drug-Free Workplace. Offers maybe contingent on successful completion of drug and background screening.
 
It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, or other status protected by applicable federal, state, or local law. 

Job Questions:

  1. How did you hear about this job?

  2. [YES/NO] Are you legally authorized to work in the United States?

  3. [YES/NO] Do you, or will you in the future, require sponsorship for employment Visa status (e.g., H-1B Visa Status, etc.) to work legally for the Company in the U.S.?

  4. [YES/NO] Have you ever been convicted of a criminal offense, had adjudication of a crime withheld, or pled nolo contendere (no contest) to a crime, including but not limited to robbery, embezzlement, forgery, perjury, drugs, tax evasion or any criminal offense involving dishonesty or breach of trust? If yes, please state your age at the time of the offense, type of offense, remoteness of the offense and time, disposition of the offense and any rehabilitation. Conviction of a crime will not necessarily be a bar to employment. The above factors will be taken into account in determining the effect on suitability for employment.

  5. [YES/NO] Have you ever been arrested for any crime which has not yet been adjudicated? If yes, please give details regarding this arrest. An arrest will not necessarily be a bar to employment. The above details will be taken into account in determining the effect on suitability for employment.

  6. [YES/NO] Have you ever been a defendant in a civil action for an intentional tort (for example, assault, battery, conversion, defamation, fraud and trespass)? If yes, please indicate the type of action and the disposition of the case.

  7. [YES/NO] Have you ever been discharged or requested to resign from a position? If yes, please explain.

  8. [YES/NO] In any previous employment, have you ever been notified by any representative of management or human resources that you have been accused by a coworker, customer or vendor of sexual or any other form of unlawful harassment? If so, please explain fully, including the ultimate outcome of the matter.

  9. [YES/NO] Do you have the ability to perform the essential functions of the job for which you are applying? If No, please explain and describe, if possible, how, with or without accommodation, you may otherwise be able to perform these functions. This will be taken into account in determining your suitability for employment.

  10. [YES/NO] May we contact your employer?

  11. [YES/NO] CONTINGENCIES: Any offer of employment with the Company is contingent upon satisfactory completion of a background check and drug test. Are you willing to submit to a drug test?

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