TPC River Highlands is a private golf club located in Cromwell, Connecticut, just outside of Hartford. As the proud host of the PGA TOUR’s Travelers Championship—the state’s largest professional sporting event—it stands as one of the premier destinations in the TPC Network. Alongside its championship golf course, the clubhouse offers an exceptional setting for events of all kinds, with scenic views, multiple event spaces, and two full-service kitchens. Known for its welcoming, team-oriented culture, TPC River Highlands delivers an outstanding experience for members, guests, and staff alike.

The Outside Operations Staff play a vital role in delivering an exceptional golf experience. As one of the first Club representatives members and guests interact with, this position ensures seamless arrival and departure while maintaining high standards in daily golf operations.

QUALIFICATIONS

•  High school diploma or equivalent
• Previous customer service experience preferred (golf environment a plus); service-oriented demeanor
• Ability to work outdoors in varying weather conditions

RESPONSIBILITIES/DUTIES

Member & Guest Experience

• Greet and welcome members, guests, and PGA TOUR players upon arrival, ensuring that every step of their golf experience at the club runs smoothly and is as enjoyable as possible 
• Remove golf bags from member’s and guest's vehicles and load them on a golf car. Where applicable, drive the golf car to the staging area
• Provide helpful information about the course and club facilities
• Assist members and guests as they depart from the facility, ensuring clubs are cleaned and carefully returned to members’ or guests’ vehicles
• Work closely with Golf Shop staff to support daily play and uphold club policies, including dress code and beverage guidelines
• Ensure members and guests do not carry their own clubs to/from the practice facility, in parking lot, or clubhouse areas

Golf Car Operations

• Pull, stage, and prepare golf cars for daily play
• Deliver thoroughly cleaned and good operating cars that are stocked with clean towels, scorecards, pencils, and divot repair material
• Drive dirtied golf cars to the car washing area; wash car, wipe down car, and stock for next use
• At closing, drive golf cars into golf car facility and connect to battery chargers
• Maintain a clean, organized golf car facility at all times
• Monitor car condition and report maintenance needs; perform minor upkeep and maintain service records

Practice Facility Operations

• Set up and rotate practice facility playing areas in accordance with maintenance programs
• Operate the range picker to collect golf balls
• Clean, sort, and bag practice balls; remove damaged balls from circulation
• Replenish supply of practice balls throughout the day
• Patrol practice areas and remove trash and debris

Additional Duties

• Support daily golf operations and special projects as assigned

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

While performing the duties of this job, the employee is exposed to a variety of outdoor weather conditions. Position is very active and requires lifting, pulling or pushing up to or over 25 pounds, moving and/or lift items with awkward weights. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

 

An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

 

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

 

Travel

• Travel is not expected for this position

Work Schedule Expectations

• This position requires shifts as necessary based on business levels

Supervisory Responsibility

• This position has no direct supervisory responsibilities