TPC Sawgrass, located in Ponte Vedra Beach, Florida, is the birthplace of the TPC Network and the backdrop to PGA TOUR headquarters. Within the Mediterranean-Style, 77,000 square foot clubhouse, we provide our PGA TOUR Players, Families, Executives, Members and Guests with truly memorable culinary and service experiences in multiple dining outlets, beautifully appointed banquet and meeting spaces, and an expansive gallery. For the golf enthusiast, we provide a world class golf experience on either of our two PGA TOUR championship courses, including the famous Stadium Course, home to THE PLAYERS Championship.  If you are looking to improve your game, our PGA TOUR’s Performance Center offers lessons from the top PGA instructors in the industry as well as club fitting and fitness.

Responsible for overall member retention by delivering the highest quality customer service by listening and responding to all members.

QUALIFICATIONS

• High school diploma or equivalent education, college degree preferred.
• Must have at least two years’ experience in client services, concierge, hospitality and/or member relations industry. Experience working with high-level clients.
• Strong computer skills, proficient in Microsoft Office.
• Working knowledge and experience with social media outlets.

DUTIES/RESPONSIBILITIES

• Foster a welcoming and engaging experience for all members.
• Respond promptly to member and client inquiries; collaborate with the Director of Membership and other departments to research and resolve issues effectively.
• Manage and update member communications, including weekly newsletters and special announcements.
• Assist with maintaining and updating the member/public website to ensure consistency with brand and marketing standards, support staff training and implementation.
• Coordinate and manage the Club’s social media presence in collaboration with relevant departments, including maintaining a monthly content planning calendar.
• Anticipate member needs and interests; recommend programs, products, and services accordingly.
• Process all membership-related paperwork, including applications, renewals, and member updates.
• Assist the Director of Membership in driving membership sales, supporting retention strategies, and contributing to club marketing efforts.
• Work closely with PGA TOUR HQ Support, Creative Services, internal departments, and external vendors to develop and coordinate membership and prospect communications (e.g., emails, newsletters, and marketing campaigns).
• Generate and maintain monthly membership and marketing reports, including updates on club membership roster, email performance, social media growth, and website traffic.
• Design event posters, flyers, cart signage, and other print materials to support the Food & Beverage team and other club departments.
• Assist the General Manager in receiving, reviewing, and processing charitable donation requests.
• Deliver exceptional service that supports member satisfaction and retention.
• Participate in special projects and perform other duties as assigned.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Office:

           

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear.  The employee must regularly lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned.  The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Field:

While performing the duties of this job, the employee is exposed to a variety of outdoor weather conditions. Position is very active and requires lifting, pulling or pushing up to or over 25 pounds, moving and/or lift items with awkward weights. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned.  The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel

• Travel is not expected for this position unless visiting TPC Network Clubs or conferences.

Work Schedule Expectations

• This position typically requires working standard business hours Monday through Friday. Additional non-standard hours during THE PLAYERS Championship and for occasional Club events.

Supervisory Responsibility

• This position has no direct supervisory responsibilities but does manage projects.