TPC Sugarloaf is a premier private club located within the gated community of Sugarloaf Country Club in Duluth, Georgia. As part of the prestigious TPC Network, the Club offers an exceptional country club experience that goes well beyond the golf course. With a wide range of amenities for the entire family, TPC Sugarloaf provides the personalized service and exclusive privileges that define the PGA TOUR’s acclaimed network of premier clubs.

This position will provide day-to-day leadership and management to the TPC that mirrors the adopted purpose and core values of the company. Responsible for strategic planning and execution to enhance profitability, productivity and efficiency.

QUALIFICATIONS

• Bachelor’s degree in business administration or related field, or equivalent experience
• Thorough knowledge of general business administration practices as would be acquired through ten to twelve years of similar management experience in progressively responsible positions
• Prior supervisory experience required
• Must have a minimum of ten years’ experience in the country club or hospitality industry

 

RESPONSIBILITIES/DUTIES

• Interacts regularly with the Regional Director of Operations, GCP executive team and the individual department heads to ensure that club’s operational priorities are aligned with the club’s business plan
• Hire, orient and train the club staff. Build a common focus and define the behavior that each employee must demonstrate through our TPC Values
• Fully understand all guidelines, policies, procedures and standards of PGA TOUR Golf Course Properties, Inc. and ensure that the operation meets those expectations at all times
• Spearhead strategic planning and execution to enhance profitability, productivity and efficiency throughout the club’s operations
• Achieve and maintain an optimum membership base
• Work with the National Director of Sales & Marketing and the club Director of Sales and Marketing to structure appropriate membership classifications and marketing plans
• Interact regularly with executive team and individual department heads to ensure that club’s operational priorities are aligned with total company direction
• Drive the club team to achieve and surpass sales, profitability, cash flow and business goals and objectives
• Responsible for the measurement and effectiveness of all processes internal and external. Provides timely, accurate and complete reports on the operating condition of the club
• Foster a success-oriented, accountable environment within the club. Represent the club with clients, investors, and business constituents
• Provide leadership for employees through effective communications, coaching, training, and development
• Provide leadership for problem resolution to facilitate faster improvements and improved working relationships
• Ensure that staffing levels, salaries, and overtime are kept within prescribed guidelines
• Oversee all operations to ensure that the highest possible service is provided to PGA TOUR Players and members at the most efficient cost
• Act as lead "client-care officer" through direct contact with every PGA TOUR Player, member, guest, client and partner
• Ensure that the golf course, clubhouse, grounds, equipment and all other facets of the physical plant are properly maintained, ensuring the finest appearance of the facility and extending the life of all fixed assets
• Report accurate financial performance to National Headquarters on a timely basis and be able to thoroughly discuss all material 
• Review variances in excess of predefined tolerances during the monthly reporting and work with supervisors for the performance of their department
• Establish an annual calendar of meaningful membership functions (both golf and social)
• Act as liaison between PGA TOUR and the local tournament sponsor. Ensure that all the Club's responsibilities (when hosting a PGA TOUR event) are fulfilled
• Establish a presence in the community of the Club and the PGA TOUR, maintaining high visibility at social, business, and political gatherings
• Special projects or other duties as assigned

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned.  The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel

• Travel is not expected for this position

Work Schedule Expectations

• This position requires shifts as necessary based on business levels

Supervisory Responsibility

• This position manages employees and is responsible for the performance management and hiring of the employees within the department