TPC River Highlands is a private golf course located in Cromwell, CT, just outside of Hartford. TPC River Highlands’ championship golf course hosts the PGA TOUR’s Travelers Championship, the largest professional sports event in Connecticut. Along with the world renowned golf course, TPC River Highlands opened a brand-new state of the art 40,000 square foot clubhouse in 2019, featuring three event spaces, covered patios, two full kitchens, and an outdoor event lawn, capable of hosting events from 12-person private dining to 500-person events.

SCOPE/POSITION OVERVIEW

The Food & Beverage Server is to ensure that all newly seated guests receive immediate attention, take their orders and serve their food and beverage requests promptly and courteously.

QUALIFICATIONS

Thorough knowledge of food and beverage service procedures as would normally be acquired

through a high school education or equivalent, plus one or two years additional years’ experience.

 

RESPONSIBILITIES/DUTIES

• Greet all arriving guests at assigned station in a pleasant manner, making them feel welcome and at ease. Communicate menu specials and changes; answer questions and take guest orders accurately.
• Ensure that work stations are properly refilled at the beginning and end of every shift.
• Advise supervisor of any member/guest complaints so they can be immediately and professionally resolved.
• Participate in the continuous cleaning and up-keep of all Food and Beverage areas.
• Serve food and beverage items that meet strict standards, as outlined by the menu specifications work sheets.
• Prepare and serve soft beverages according to specifications prescribed by standard operating procedures.
• Perform all assigned side work duties. (Polishing, rolling, organization, etc.)
• Keep all stock prepared and ready for use on each shift.
• Maintain accountability of cash tips ensuring there be no commingling with any cash bank.
• Handle and count cash make accurate change, record credit cards from guests, as well as member charges, as prescribed by standard operating procedures.
• Complete requisition forms for all supplies as needed.
• Use the proper garnishes, china, glassware, and flatware for all food and beverages.
• Ensure that the Director of Food and Beverage/ Dining Room Manager or captain is informed of members/guests who may be intoxicated.  Any member/guest who is clearly intoxicated is NOT to be served.
• Open dining room, grill and/or pub, ensuring that the area is clean and accommodating at all times, and in accordance with established quality standards.
• Handle any problem that might arise both courteously and professionally.
• Maintain responsibility for par stock inventory control on a daily basis. 
• Set-up and break down dining room tables, banquet tables, chairs, display tables, and carts, theme decorations and other equipment to accommodate the operation as required by the reservation book and/or special event plan, banquet event order or diagram.
• Understands members and guests comments and complaints and forwards that information immediately to supervisor.
• Ensure compliance with operating guidelines as it relates to the R.A.M. or Tips programs, as well as operating within all State and Federal Laws, Rules and regulations relating to Alcohol, Cigarette and Tobacco Division.
• Operate within all guidelines, policies, standards, and constraints as established by PGA TOUR Golf Course Properties, Inc.
• Verify the accuracy of all charges (member and otherwise) to ensure proper posting to accounts.  This may include verifying member numbers, names and/or signatures as well as include obtaining authorization codes on any credit card charges.
• Ensure that service procedures are adhered to as outlined in the TPC Brand Standards.
• Special projects or other duties as assigned.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear.  The employee must regularly lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned.  The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel

• Travel is not expected for this position.

Work Schedule Expectations

• This position requires early morning, late night, weekend and holiday shifts.

Supervisory Responsibility

• This position has no direct supervisory responsibilities.