The Technical Support Engineer is responsible for providing engineering support for network connectivity, Operating Systems / server / cloud resources and application issues, and review application / system logs to diagnose, determine and solve problems while supporting scoring operations for the ShotLink system. This position serves as a liaison to the Data Center Technology Group (DTG), developers and product Owners for supported systems. Responsible for minimizing and preventing application, data and circuit outages, and communicating with other departments to provide issue resolution in a prompt manner

QUALIFICATIONS

·       Bachelor’s degree in Network Administration, Computer Science, System Engineering, or a similar field or equivalent job experience

·       3+ years Information Systems experience

·       3+ years Windows / Linux Server Administration experience required

·       Certificates: AWS Certified Developer -- Associate

·       Must be able to multitask and have strong organizational skills

·       Must have strong attention to detail skills

·       Strong knowledge in scripting in Python or PowerShell

·       Ability to learn, understand, and support custom applications.

·       Ability to work effectively as an individual, but also in a team environment

·       Must have working experience with system repair, engineering tasks, and other troubleshooting activities

·       Understanding of modern cloud base architecture is a plus.

·       Knowledge of the game of golf, scoring, rules, PGA TOUR structure preferred.

 

RESPONSIBILITIES/DUTIES

·       Responsible for providing first and second level support for network connectivity, system and application problems/issues as needed and resolve issues timely and effectively

·       Responsible for maximizing ShotLink system uptime

·       Responsible for Technical Event Scoring Operations

·       Responsible for scripting, configuring, and monitoring of the ShotLink systems

·       Responsible for software deployment automation

·       Responsible for minimizing and preventing application, data, and circuit outages, and communicating with other departments to provide issue resolution in a prompt manner

·       Actively monitor support requests to communicate and resolve problems to affected parties

·       Responsible for configuring and troubleshooting ShotLink applications

·       Manage and deploy standardized platforms such as Kubernetes, EC2 instances, Terraform automation

·       Properly follow operational procedures and make recommendations for process improvement

·       Responsible for monitoring all data circuits, resolving and/or escalating issues

·       Act as a point of interface with third parties

·       Special projects or other duties as assigned

·       On call responsibilities for ShotLink system