The ShotLink Technical Support Analyst is responsible for providing engineering support for network connectivity, Operating Systems, server, cloud resources and application issues, and review application and system logs to diagnose, determine and / or solve problems while supporting scoring operations for the ShotLink system. This position serves as a liaison to the Data Center Technology Group (DTG), developers and product owners, vendors/third parties, for supported systems. Responsible for minimizing and preventing application, data and circuit outages, and communicating with the help desk and other departments to provide issue resolution in a prompt manner.

QUALIFICATIONS

• Associate’s degree in network administration, Computer Science, System Engineering, or a similar field or equivalent job experience

• 2+ years Information Systems experience

• 2+ years Windows / Linux Server Administration experience preferred

• Strong knowledge in scripting in PowerShell and bash

• AWS Certified Developer – Associate, preferred

• Must be able to multitask and have strong organizational skills and strong attention to detail

• Ability to work effectively as an individual, but also in a team environment

• Must have working experience with system repair, engineering tasks, and other troubleshooting activities

• Ability to learn and support custom applications.

• Understanding of scripting in Python or PowerShell and modern cloud base architecture preferred

• working experience with engineering tasks and other troubleshooting activities

• Knowledge of the game of golf, scoring, rules, PGA TOUR structure preferred

RESPONSIBILITIES/DUTIES

• As a member of the Golf Technology team, responsible for the growth, support, and delivery of the PGA TOUR’s ShotLink execution onsite, the underlining infrastructure that supports scoring, broadcasting, marketing, tournament operations that ensures quality data deliver for scoring, broadcasting, marketing, tournament operations and other teams as required.

• Responsible for providing first level support for network connectivity, system and application problems/issues as needed and resolve issues timely and effectively

• Responsible for maximizing ShotLink system uptime

• Responsible for Technical Event Scoring Operations

• Responsible for configuring and monitoring of the ShotLink systems

• Responsible for software deployment automation

• Responsible for minimizing and preventing application, data and circuit outages, and communicating with the help desk and other departments to provide issue resolution in a prompt manner

• Actively monitor support requests to communicate and resolve problems to affected parties

• Responsible for configuring and troubleshooting ShotLink applications

• Deploy and support standardized platforms such as Kubernetes, EC2 instances, Terraform automation

• Properly follow operational procedures and make recommendations for process improvement

• Responsible for monitoring all data circuits and escalating issues

• Act as point of interface with third parties

• Build strong relationships across golf technology and adjacent departments; effectively collaborate and influence laterally and to leadership

• On call responsibilities for ShotLink system, nontraditional schedule including evenings, weekends and holidays

• Special projects or other duties as assigned