The Coordinator Corporate Services & Administration is essential to the day‑to‑day department and campus operations and has a direct impact on shaping a productive, efficient, high‑quality work environment for employees and other stakeholders on the NEFL campus. This position oversees interior and exterior janitorial operations (glass, textiles, flooring, pressure washing etc.) for 450K SF of commercial and specialized production space, employee resource support programs, pantry amenity programs, interior signage, policy / SOP / department communications, and ownership of department employee programs. This is a forward-facing, high customer service position the performs autonomously.

QUALIFICATIONS

·       Bachelor’s degree in hospitality or business preferred, associate’s degree or High School diploma or equivalent required

·       Five years of experience in customer service, design, corporate facilities, or a hospitality environment

·       2 years of supervisory experience with direct staff or comparable vendor management experience

·       Excellent customer service, follow-through with a positive can-do attitude

·       Proficiency with Microsoft Office (Word, Excel, PowerPoint)

·       Ability to manage multiple priorities at one time with ability to adjust to changing priorities

·       Ability to make decisions and provide response based upon company policies and procedures

·       Project management skills with focus on details and deadlines

·       Strong organization, interpersonal and communication skills (written and verbal)

·       Able to work independently and complete necessary tasks without consistent supervision

·       Able to safely operate a utility vehicle such as, but not limited to, golf carts, utility carts, and shuttle carts

·       Valid driver’s license with a good driving record

 

RESPONSIBILITIES/DUTIES

·       Responsible for employee resource support programs (business cards/stationary /department storage) and building support programs (sustainability) including vendor oversight and budget

·       Manage vendors including scheduling work, reconciling invoices and providing on-site direction/supervision

·       Manage routine & special projects ensuring timely communication with impacted parties, adhering to set timelines and budget approvals

·       Draft and/or update Corporate Services specific documents including but not limited to Standard Operating Procedures (SOP’s), manuals, presentations and work calendars

·       Conduct interior and exterior building inspections/walks to ensure general janitorial upkeep, brand standards & FFE conditions

·       Collaborate on the design and oversee the installation of interior and exterior signage (temporary and permanent) ensuring brand standards

·       Monitor supply inventory levels, ensuring par levels, placing orders and stocking incoming supplies based on trends and within budget

·       Assist with building preparation, set-up and clean-up for annual or special events (PLAYERS, Q-School, Townhall Meetings, etc.) including vendor oversight, space programming, communications and other operational details

·       Process, allocate and reconcile department vendor and/or designated employees' expenses following company procedures through Concur

·       Develop, maintain and update department manuals, lookbooks, standard operating procedures, electronic communications and other department documents, communications and sites

·       Responsible for integrated workplace management system (ServiceNow) training and associated documentation/follow-up

·       Lead, track and provide support for all departmental and tenant onboarding and offboarding

·       Collect data for reporting draft after action reports, project communications, signage creation, completion of checklists and service request management

·       Special projects or other duties as assigned