Assists in the day-to-day PGA TOUR Events Ticketing team operations, with emphasis on customer service, data processing, fulfillment of tickets and credentials, and onsite operations for our Operated Events. Consultative ticketing support for non-operated events as needed.

QUALIFICATIONS

• Four (4) year college degree required in Sports Administration, Business or a related field

• One (1) year experience in the computerized ticketing industry or related field

• Knowledge of sports industry or live-event operations preferred, but not required

• Archtics and Ticketmaster ticketing systems preferred, but not required

• Salesforce/Kore CRM systems preferred, but not required

• Excellent communication and problem-solving skills

• Exceptional time management and organizational skills

• Proficient in Microsoft Office platforms (Excel, Word, PowerPoint, etc.)

• Ability to work well under pressure; and to meet established goals and deadlines

• Team player

• Must be comfortable interacting with the general public and co-workers in a fast-paced atmosphere

• Required to work extended or irregular hours, including nights, weekends and holidays

• Some travel required

RESPONSIBILITIES/DUTIES

• Manage customer responses across PGA TOUR platforms including email and chat. Coordinate with internal stakeholders including PGA TOUR National Sales & Services Team.

• Support all credentialing and ticket fulfillment functions as needed both remotely and on-site.

• Coordinate with event ticket processing on paid and complimentary ticket requests

• Assist with the event ticket operations as a "catch-all" on-site support resource

• Contribute as a valued team member to the overall success of the PGA TOUR Events Ticketing team

• Other related duties as assigned by manager or department leadership