Position: API Intern
Reports to: Tournament Director
FLSA designation: Non-Exempt
The Arnold Palmer Invitational Intern Plays a vital role in the successful execution of the Arnold Palmer Invitational. As an intern, you will gain valuable hands-on experience in event management and administration. Your primary responsibility will be to provide essential administrative support, ensuring the smooth flow of tournament-related activities to assist the API team.
PRIMARY RESPONSIBILITIES (INCLUDING BUT NOT LIMITED TO)
Admissions Support
Pre-Tournament:
- Serve as ticket support for the general public, members and sponsors (answer ticket line phone calls, emails, walk-ins
- Package and ship hang tags to all Bay Hill residents, coordinate pick-up for additional passes
- o Tournament preparation and communication with Bay Hill neighboring communities
- Create and print credentials for vendors, volunteers, sponsors, staff, etc.
- Support TOUR ticketing team, Ticketmaster, and API admissions manager with ticket launch
- Assist with gifting for VIPs, sponsors, vendors, etc.
- Coordinate drop-off of downtown banners with City of Orlando
- Respond to inquiries via email, phone and in person providing excellent customer service
- Assist tournament staff as needed in the execution of special events or general operational needs
- Tournament Week:
- Create and print credentials for vendors, players, caddies, etc.
- Work with the ticketing team and volunteer’s tournament week to ensure smooth operations at gates
- Track and fulfill last-minute ticket requests
- Primary tournament week day-to-day operational liaison for Presenting Sponsor and Associate Sponsors: ensuring product delivery to hospitality venues, fielding general inquiries for additional operational needs during tournament week (i.e. bringing extra umbrellas, fielding requests for venue fixes, etc.)
- Assist in general day-to-day operational QC during tournament week
- Ensure any/all hand sanitizer, sunscreen fan enhancements on-site are full and operational throughout the day
- Ensure all sponsors/vendor pre-shipped packages end up at sponsor location
- Ensure day-to-day on-site presentation (branding, appearance) adheres to agreed upon planning (concession stands, miscellaneous signage, etc.)
Post-tournament:
- Inventory and dispose of remaining parking/credentials
- Debrief with tournament staff and provide recap and key learnings from tournament week
- Perform post-event website scrub and call out where dates/champion info should be updated
- Coordinate pickup of downtown banners with City of Orlando
QUALIFICATIONS AND CHARACTERISTICS REQUIRED
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job without reasonable accommodations:
· Any combination of education or experience equivalent to the graduation of high school or any combination of education, training or experience that provides the required knowledge, skills and abilities to perform to the position standards.
· Microsoft Office software and general office administration tools and equipment
· Excellent oral and written communication skills.
· Ability to work independently and collaboratively in a team environment.
· Ability to follow instructions and complete assigned tasks in a timely manner.
· Possess strong organizational skills, exhibit attention to detail and proper record keeping methods.
· Ability to handle multiple projects and provide various accurate reports on a timely basis.
· Ability to work a flexible work schedule.
· Ability to work independently on reoccurring assignments.
PHYSICAL/MENTAL REQUIREMENTS
· Must be able to lift/push/pull up to 30 lbs.
· Must be able to endure long periods of standing, sitting and walking
· Mental demands include learning, thinking, concentration and the ability to work under pressure, particularly during busy times or for special events
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
