The LPGA is committed to being the global leader in women’s golf and to use our unique platform to empower, inspire, and advance opportunities for girls and women, on and off the golf course.
At the LPGA our identity is shaped by our core values: equity and fair play, inclusion, integrity, excellence, and leadership. We prioritize equity and fair play, fostering an environment where every individual experiences equal respect and opportunity. Inclusion is integral to our culture, celebrating diversity as a source of strength. We are unwavering in our commitment to excellence. From the professionals on the course, to the employees behind the scenes, we strive for the utmost performance and achievement. Leadership is not confined to titles but is a shared responsibility at every level, empowering individuals to lead with vision and contribute to our overarching mission.
JOB SUMMARY
The Membership Relations Coordinator, LPGA Amateur Golf Association is responsible for helping to oversee the management and operations of the organization’s more than 16,500+ members. Their role and responsibility include customer service, reporting, record keeping, social media, member communication and other aspects of the organization. This role works closely to support the staff team and volunteers to effectively influence member retention and customer satisfaction. This role can implement and recommend procedures to streamline practices related to this position’s responsibilities listed above. This position will report to the Senior Director of Membership and Events, LPGA Amateurs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serve as customer service lead for the daily communications of the organization’s 16,500+ members via telephone and electronic correspondence.
- Responds to daily technical, member services and financial challenges with the appropriate internal department.
- Daily, weekly, monthly membership database reporting for use in all external and internal departments.
- Support maintenance of excellent database integrity through attention to detail through all record-keeping activities.
- Member communications; newsletter, social media, website updates, general communications.
- Provide support to marketing activities through list fulfillment and data procurement.
- Implement and support membership recruitment, retention, attendance, and engagement activities.
- Support the activation of member, chapter, and company partnerships/sponsorships as appropriate.
- Help support member document/resource access points.
- Assist with golf events and Chapter support functions as needed.
- Support Association initiatives to grow industry strength and brand awareness.
- Perform other duties as assigned.
QUALIFICATIONS
- Minimum of Associate’s Degree in Business Management or equivalent.
- Minimum 3 years of experience in customer service or related experience.
- Golf knowledge preferred.
- Excellent interpersonal and written/verbal communications skills.
- Strong technical skills including proficient knowledge in the MS Office suite, Google suite, database management and basic social media platforms.
- Familiarity with the structure and operations of Association Chapters is helpful.
- Excellent organization, time management, and creative problem-solving skills are a must.
- A customer-service oriented mindset.
- Ability to manage multiple priorities simultaneously while maintaining a strong attention to detail.
The LPGA offers a hybrid schedule with 2-3 days in office each week, competitive salary and benefits package that includes, medical, dental, vision, life, and disability insurance, paid time off, 401(k) with employer match, golf and fitness center privileges, access to all of our events, and many other great benefits to all full-time employees.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
