The Membership Operations Manager is a critical leadership role responsible for driving membership growth and retention through daily execution, hands-on team coaching, and operational excellence. This leader thrives in a fast-paced environment, leads from the front, and holds their team accountable to deliver exceptional guest experiences. This is not a strategic-only sales role—this is a boots-on-the-ground, execution-first position where success is measured by consistent team performance, clear systems oversight, and real-time impact on membership outcomes.
WHAT YOU’LL DO
Lead from the Front
- Own the guest experience, sales energy, and team performance through our core values.
- Be hands-on and present—model the attitude, pace, and focus you expect.
- Act as the go-to leader when things get busy or challenges arise; solve problems quickly and effectively.
- Set the tone for team culture and guest service by showing up with high energy, professionalism, and consistency.
Coach and Develop the Team
- Actively coach your team every shift—train, correct, and recognize in the moment.
- Own the new hire training process from start to finish—onboarding, lead shadow shifts, and make expectations clear.
- Set the bar for what great performance looks like through continuous coaching and testing on Golf Ranch systems and processes.
- Give direct, timely feedback—celebrate wins and course-correct when needed, all with the goal of helping your team grow and succeed.
- Build a culture where coaching is ongoing, not occasional—and everyone knows their expectations.
Drive Membership Growth
- Train and empower your team to confidently pitch Ranch Pass memberships with clarity and enthusiasm.
- Ensure every guest is offered the opportunity to join—no missed conversations, no missed leads.
- Oversee all aspects of Ranch Pass including coaching, communication, retention, and member satisfaction.
- Use performance data to identify coaching opportunities, adjust execution, and celebrate top performers.
- Hold the team accountable to sales process execution and ensure guest interactions turn into lasting membership value.
Own the Guest Experience
- Ensure every detail is executed with precision—from guest profiles to payments, upgrades, and cancellations.
- Keep daily checklists and standard operating procedures (SOPs) tight and consistently followed.
- Identify and resolve issues quickly to prevent disruptions and protect the overall guest experience.
- Maintain a clean, welcoming, and high-functioning environment that reflects our brand standards.
Operational Excellence
- Oversee the efficiency and accuracy of the sales counter, including handling payments, upgrades, and membership changes.
- Train team members on all Golf Ranch systems, checklists, and procedures—then follow through with consistent accountability.
- Jump in to troubleshoot challenges as they arise, from tech issues to high-traffic guest rushes, ensuring smooth operations at all times.
WHAT YOU’LL BRING
- Passion for coaching people, building strong teams, and creating unforgettable guest experiences
- Grit and energy to own the floor and lead from the front
- Calm under pressure and quick to solve problems
- Confidence using tech tools like POS, dashboards, and guest profiles
- Ability to work nights, weekends, and high-traffic times
REQUIRED SKILLS & QUALIFICATIONS
- 1–2 years of leadership or management experience
- Strong communicator with a natural ability to connect with guests and team members
- Proven ability to coach others, drive performance, and hold a team accountable
- Comfortable with sales and hospitality operations
- Experience in golf, food & beverage, or entertainment is a plus
CERTIFICATION REQUIREMENTS
- Food Handler’s Permit (if serving food)
- TABC Certification (if 18+ and handling alcohol)
