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Membership Services Representative - Washington Commanders (Landover)

Washington Commanders Jobs
Sports Jobs in Landover
Ticket Sales and Services: Client Relations/Customer Service
The Washington Commanders are seeking a Membership Services Representative to exceed the expectations of all our Season Ticket Members and to create customer loyalty by providing superb customer service and building relationships through personal touchpoints. Each Membership Services Representative is responsible for retaining and growing each Season Ticket Member’s investment every year.

Expectations:  
  • High energy and positive attitude 
  • Act as a role model within and outside the Washington Football Team organization 
  • Desire for learning and professional development
  • Strong work ethic with a competitive approach to exceeding goals and expectations 
  • Meet department productivity standards 

Essential Duties & Responsibilities
  • Responsible for securing each assigned Season Ticket Member Account’s annual renewal commitment by overcoming all objections associated with the renewal decision
  • Achieve overall retention goal on an annual basis as determined by the Director of Membership Services and the Vice President of Ticket Sales and Service 
  • Develop and maintain relationships with assigned Season Ticket Members through a structured personal touchpoint plan, which includes but is not limited to: phone calls, emails, game visits, face-to-face appointments, and other special events.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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