The Houston Texans are seeking an individual for the position of Premium Seating Concierge.

  The Texans CHARGE

Be Champions in Every Way by Cultivating Excellence and Fearlessly Evolving

The Texans Teammate Habits:

Dedication to the Team

Be Adaptable

Passion for Work

Win with Integrity

Own the Outcome
 
Basic Function: 

Assist in the execution of superior customer service in all assigned premium seating areas in NRG Stadium (“Stadium”) in an effort to enhance the fan experience during Club home games and other Club-sponsored events as may be assigned.
    

  Duties & Responsibilities: 

• Conduct pre- and post-game checks of all premium seating areas of the Stadium.
• Assume station at designated area (i.e., VIP entrance, club level host and concierge desks, suite level, Director’s Club, etc.).
• Greet and welcome Suite and Club level guests as they enter the Stadium.
• Provide information on the Stadium, the Club and the city of Houston to all guests upon request.
• Resolve any service issues encountered by premium product guests on the Suite and Club levels.
• Assist with any special requests received from premium seating guests.
• Assist with premium giveaways as necessary.
• Outstanding customer service skills.
• Professional demeanor and appearance.
• Strong interpersonal skills with ability to think creatively in solving customer service issues.
• Ability to work effectively in a team environment as well as on an individual basis as situation dictates.
• Strong attention to detail and follow-through.
• Assist in any other service-related gameday duties as necessary or as may be assigned by the Senior Director of Luxe Partnership Services, Club Membership Services Managers, Club Seat Membership Advisors, Senior Coordinators of Luxe Partnership Services, and Luxe Partnership Services Representative.

Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.

Position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner. 
 

Education/Experience: 

• Bachelor’s degree from a four-year accredited college or university preferred.
• High School Diploma required.
• Prior customer service experience strongly preferred.

Physical Requirements:

• Occasional travel related to job duties and responsibilities.
• Must be able to lift and carry up to 50 lbs.
• Must be able to talk, stand, walk, sit, drive, bend, squat, climb, twist and reach as necessary.

Title: Premium Seating Concierge (Gameday)
FLSA Status: Hourly, Non-Exempt
Department: Partnerships
Reports to: Senior Director of Luxe Partnership Services
  
 

  Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.

If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.
   

The Houston Texans organization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Houston Texans                           

                                                                  Job Description

Job title: Gameday – Premium Seating Concierge

Work Location: NRG Stadium – Houston, Texas

Division/Department: Partnerships

Reports to: Senior Director of Luxe Partnership Services

  ☐ Full-Time

  ☒ Part-Time

  ☐ Exempt

  ☒ Non-Exempt

Essential Job Function:

Assist in the execution of superior customer service in all assigned premium seating areas in NRG Stadium (“Stadium”) in an effort to enhance the fan experience during Club home games and other Club-sponsored events as may be assigned.

Duties/Responsibilities:

• Conduct pre- and post-game checks of all premium seating areas of the Stadium.
• Assume station at designated area (i.e., VIP entrance, club level host and concierge desks, suite level, Director’s Club, etc.).
• Greet and welcome Suite and Club level guests as they enter the Stadium.
• Provide information on the Stadium, the Club and the city of Houston to all guests upon request.
• Resolve any service issues encountered by premium product guests on the Suite and Club levels.
• Assist with any special requests received from premium seating guests.
• Assist with premium giveaways as necessary.
• Assist in any other service-related gameday duties as necessary or as may be assigned by the Senior Director of Luxe Partnership Services, Club Membership Services Managers, Club Seat Membership Advisors, Senior Coordinators of Luxe Partnership Services, and Luxe Partnership Services Representative.
• Perform various other tasks that may be assigned from time to time by Senior Director of Luxe Partnership Services
• Position requires routine face-to-face personal interaction with other Club personnel and fans at NRG Stadium and/or NRG Park during Houston Texans football games and other Club events; therefore, job responsibilities must be physically performed in the Club offices and/or at NRG Stadium/NRG Park as may be assigned and not in a telecommuting manner.

Education and/or Work Experience Requirements:

• Bachelor’s degree from a four-year accredited college or university preferred.
• High School Diploma required.
• Prior customer service experience strongly preferred.

• Outstanding customer service skills.
• Professional demeanor and appearance.
• Strong interpersonal skills with ability to think creatively in solving customer service issues.
• Ability to work effectively in a team environment as well as on an individual basis as situation dictates.
• Strong attention to detail and follow-through.
• Job requires walking around and standing for prolonged periods of time in various Club premises in and around NRG Stadium and NRG Park, as may be assigned.

Physical Requirements:

• Occasional travel related to job duties and responsibilities.

• Must be able to lift and carry up to 10 lbs.
• Must be able to talk, stand, walk, sit, drive, bend, squat, climb, twist and reach as necessary.