Gameday 2022 - Quality Assurance Representative - Houston Texans (Houston · TX)

Houston Texans jobs
Sports Jobs in Houston · TX
Facility Operations/Event Staff: Game Day/Event Staff
Do you have a passion for providing great customer service? The Houston Texans are looking for Quality Assurance Representatives to join our team on a seasonal basis! The individual will complete various “secret shopping” assignments by observing various areas in and around Stadium premises. They will interact with guests prior to, during and after Houston Texans (“Club”) home games to ensure the highest level of customer service is being provided to guests.

Our Texans Teammate Habits:
Dedication to the team
Be adaptable
Passion for work 
Win with integrity
Own the outcome 
Culture: We attract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do.

Duties & Responsibilities: 
  • Monitor different interior and exterior areas of the Stadium to make note of general operational concerns to be called to the attention of management.
  • Collect data regarding fan experience from guests through fan intercept surveys.
  • Collect data regarding the fan experience by timing concession and security lines, checking restrooms for cleanliness and reporting any maintenance issues.
  • Assist with any fan behavior related calls and texts.
  • Communicate with Event Services personnel department regarding findings.
  • Take photos of areas meeting and/or not meeting Club standards.
  • Provide gameday activity information to guests when opportunity arises.
  • Take ownership in resolving and following through on all service issues noted.
  • Perform other gameday customer service-related duties as may be assigned by the Event Services Coordinator.
  • Attendance is required at all gamedays including all ten (10) home games in the pre-season and regular season and play-offs.
  • Position requires routine face-to-face personal interaction with other Club personnel and fans at NRG Stadium and/or NRG Park during Houston Texans football games and other Club events; therefore, job responsibilities must be physically performed in the Club offices and/or at NRG Stadium/NRG Park as may be assigned and not in a telecommuting manner.

Skills Required: 
  • Effective verbal, written and interpersonal communications.
  • Excellent attention to detail. 
  • High level of customer service skills.
  • Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities. 
  • Ability to work a flexible work schedule, e.g., outside normal working hours, evenings, weekends and holidays.
  • Job requires walking around and standing for prolonged periods of time in various Club premises in and around NRG Stadium and NRG Park, as may be assigned.

Travel requirements: None.
Position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and/or various other Club premises in NRG Park as may be assigned and not in a telecommuting manner.

Educational Requirements: 
  • High school diploma or equivalent required.
  • Bachelor’s degree, or in pursuit of a Bachelor’s degree, from a four-year accredited college or university preferred.
Title:  Quality Assurance Representative
FLSA Status:  Non-exempt
Department:  Event Services
Reports to:  Event Services Coordinator  

Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.
If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.

 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. Why do you want to be a Houston Texans teammate?

  2. Are you able to meet all the required responsibilities and attend all the required events? (YES/NO). If no, please explain.

  3. Do you understand that this position pays a non-negotiable hourly rate of $11.00, is part-time and does not qualify for relocation?