The Houston Texans are in a season of growth, and are seeking an individual for the position of Director of Ticket Membership Services.
Our Texans Teammate Habits:
Dedication to the team
Be adaptable
Passion for work
Win with integrity
Own the outcome
Culture: We attract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to being champions in every way.
Basic Function:
- Help create and lead all service efforts for Houston Texans Season Ticket Members and Club Seat Season Ticket Members.
- Responsible for the long-term retention and growth of the full-season ticket membership base.
Duties/Responsibilities:
- Assist with ticketing system user training and work with managers to ensure staff are effectively using the ticketing system and following sales/service guidelines and protocols.
- Responsible for developing and executing renewal plans for premium seating licenses (PSL's) and season ticket packages.
- Collaborate with Vice President in establishing and executing year-round service strategies for Season Ticket Members to achieve agreed-upon objectives.
- Responsible for the strategy and execution of Texans 365 Rewards Program.
- Collaborate with management relative to service efforts on gameday.
- Participate in all creative and operational aspects of Season Ticket Member service campaigns.
- Identify and capture additional revenue and referral opportunities throughout the year.
- Recruit, hire and train management level positions and Membership Service Advisors.
- Create and execute public facing events exclusively for Season Ticket Members.
- Establish weekly, monthly, and annual quotas for service staff.
- Manage the external communications platform for Season Ticket Members and develop protocols that support company-led direction for messaging, tone, frequency, and style.
- Perform various other tasks that may be assigned from time to time by Vice President, Ticket Sales, Service, and Operations.
Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.
Skills Required:
- Proven ability to effectively lead, inspire and direct staff to engage in providing an exceptional level of customer service to all fans.
- Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment.
- Effective verbal and written communication skills.
- Strong interpersonal skills and the ability to create and maintain solid working relationships at all levels across the organization and externally.
- Decision making capabilities with respect to duties and responsibilities including budget allocation and resource expenditure.
- Policy setting capabilities associated with the job’s purpose and essential responsibilities.
- Ability to work independently with minimal direction to complete personal goals and as a team member in order to accomplish department goals.
- Excellent attention to detail and an ability to produce high-quality, accurate work within designated deadlines.
- Ability to maintain confidential and/or proprietary information.
- Ability to work long, flexible hours including gamedays, evenings, weekends and holidays as required.
- Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.
- Proficiency in use of Microsoft Office software applications.
Education/Experience:
- Bachelor’s degree from a four-year accredited college or university preferred.
- High School Diploma required.
- Minimum five (5) years of sports industry experience preferred.
Title: Director of Ticket Membership Services
FLSA Status: Exempt
Department: Ticketing
Reports to: VP, Ticket Sales, Service, and Operations
Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.
If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
