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Director, Sales Analytics - Miami Dolphins (Miami Gardens · FL)

Miami Dolphins jobs
Sports Jobs in Miami Gardens · FL
Accounting and Finance: Financial/Data Analyst
*In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. *

Primary Responsibilities: 
  • Recommend and implement operating tactics, goals, and strategies to maximize revenue and achieve organizational objectives while controlling expenses
  • Lead effort in analyzing and building future pricing, budget, and forecasting models for all business units (Miami Dolphins, Miami Open, HRS Events, etc.)
  • Establish revenue goals and objectives in alignment with the department’s business plan 
  • Collect and analyze current market and economic indicators that may impact organizational goals
  • Create pricing models for Dolphins and non-Dolphins season ticket, group, and individual sales 
  • Analyze primary and secondary market sales trends and recommend price changes accordingly
  • Collaborate with IT to build reporting dashboards and manage roadmap of new report requests and enhancements
  • Lead Analyst(s) in their development of PowerBI reports, predictive models, and desktop analyses as well as professional development
  • Lead CRM team, including CRM manager and CRM Coordinators, in their development of campaigns for sales and service as well as professional development
  • Oversee email marketing segments, including all communications from Miami Dolphins and Hard Rock Stadium entities for customer journeys
  • Forecast and predict customer demand including renewal season tickets, new season tickets, groups, individual tickets, and suites for all business units
  • Develop and implement customer acquisition and retention strategies 
  • Create and maintain retention risk probability models for member accounts
  • Collaborate with IT in development of data model and structure including bringing in new data sources for analysis
  • Serve as an information resource for Ticket Operations and Ticket Sales on historical data, ticket forecasting, and pricing models
  • Nurture relationship with NFL data team to ensure the Miami Dolphins are league leading in usage of data and benchmarking against league performance thresholds
  • Collaborate effectively with all departments to establish reliable and meaningful reporting standards while providing quantitative and logical support as needed
  • Design and deliver clear and concise presentations for senior leadership involving complex and thorough data analysis
  • Perform other related duties and responsibilities as assigned from time to time
  • Bachelor’s Degree required — Analytics, Statistics, Math, Economics, or Business Administration with emphasis in one of the previously listed disciplines
  • Master’s Degree preferred
  • 5+ years experience in Data and/or Analytics
  • 2+ years experience leading a technical team
  • 2+ years experience presenting to and working with executive leadership
  • Strong knowledge of regression analysis, data science, etc. and the ability to express complex concepts in simple terms
  • Experience managing multiple projects and prioritizing for impact and time-sensitivity
  • Communicates well and works effectively across disciplines (sales, marketing, IT, finance, etc.)
  • Proficiency with Excel (complex spreadsheet models, run pivots, v-lookups, etc.)
  • Experience with data visualization tools (preferably Power BI)
  • Experience with statistical software packages (R, SAS, SPSS)
  • Outstanding analytical and problem-solving skills
  • Strong work ethic and drive to improve
  • Able to work flexible hours including evenings, weekends, and holidays
The Miami Dolphins & Hard Rock Stadium are proud to be Drug-Free Workplaces. Offers maybe contingent on successful completion of drug and background screening.

 It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.

Experience Preferred 5


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