Come join the Chargers 1960 Club, an exclusive private members club located within The Bolt, the Los Angeles Chargers’ state‑of‑the‑art training complex in El Segundo, California. The Club delivers an elevated, high‑end membership experience that blends premium amenities, exceptional social spaces, and curated programming, all integrated into the heart of the Chargers’ football operations. Members enjoy a distinctive environment designed to foster community, connection, and unparalleled access to the Chargers organization.
In this role, the Manager is responsible for leading the day‑to‑day operations and long‑term strategy of the Chargers 1960 Club membership program. This includes overseeing membership experience, engagement, sales, and retention initiatives, while building the departmental infrastructure needed to support scalable growth. The Manager manages the full membership lifecycle, ensures consistent and high‑quality service delivery, addresses escalated member needs, and partners cross‑functionally to drive organizational success. As the steward of the member experience, the Manager ensures all member‑facing processes, systems, and touchpoints operate with excellence, consistency, and impact.
Membership Sales
- Develop and execute the membership sales strategy to meet annual revenue and growth targets.
- Lead the full membership sales cycle, from lead generation through closing.
- Build and manage sales pipelines, forecasting models, and conversion tracking.
- Conduct high‑touch tours, presentations, and consultations with prospective members.
- Partner with Marketing to develop sales campaigns, promotional materials, and lead‑generation initiatives.
- Identify new markets, partnership opportunities, and growth channels to expand membership reach.
- Establish sales KPIs and reporting dashboards to measure performance and optimize sales effectiveness.
Strategic Member Experience & Relationship Management
- Lead the overall strategy for member engagement, satisfaction, and retention.
- Build out the department’s operational infrastructure, tools, processes, and programs to support long‑term growth.
- Develop and execute multi‑year membership strategies aligned with organizational goals.
- Oversee onboarding processes and ensure seamless integration into the organization.
- Serve as the senior escalation point for high‑value members or complex service issues, ensuring timely, relationship‑centered resolution.
- Build and maintain long‑term, trust‑based relationships through proactive outreach, touchpoints, and high‑touch service initiatives.
- Monitor member satisfaction, analyze trends, and drive continuous improvements to the member journey.
- Oversee member appreciation programs, engagement events, and communication strategies.
- Develop and manage KPIs related to retention, engagement, satisfaction, and service performance.
Operations
- Work with internal departments (e.g., Events, Marketing, Finance) to ensure seamless member experiences.
- Support the development of member-facing materials, FAQs, guides, and communication templates.
- Provide insights from member feedback to inform product, policy, or operational changes.
- Oversee member data accuracy and integrity across CRM and membership platforms.
- Lead the adoption, optimization, and evolution of CRM tools to support lifecycle management, forecasting, and reporting.
- Ensure membership operations comply with internal policies, financial controls, and privacy standards.
- Identify operational gaps and implement scalable systems, processes, and workflows that support growth.
- Build and maintain departmental infrastructure—including technology, processes, SOPs, and service models.
Qualifications
- Bachelor’s degree in Business, Communications, Hospitality, Sports Management, or related field; advanced degree preferred.
- 6+ years of experience in membership services, customer experience, client relations, or account management
- Demonstrated success in membership sales, including pipeline development, forecasting, and closing.
- Experience building or scaling infrastructure, systems, or programs.
- Strong communication, interpersonal, and relationship‑building skills.
- Proven ability to resolve escalated and sensitive issues with discretion and diplomacy.
- Proficiency with CRM systems (e.g., Salesforce, Arctix, AudienceView, or similar tools).
- Strong organizational, analytical, and project‑management abilities.
Ability to work evenings, weekends, or event days as required.
The Los Angeles Chargers are committed to building a diverse, equitable and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to ancestry, race, color, religion, sex, gender, gender identity, gender expression, national origin, age, disability, medical condition, marital status, military or veteran status, genetic information, sexual orientation, or other status protected by applicable federal, state, or local law. We believe diversity and inclusion among our employees is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
