Ticket Service Intern with Los Angeles Rams in Agoura Hills · CA

Los Angeles Rams jobs
Sports Jobs in Agoura Hills · CA
Internship: Internship
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The Los Angeles Rams are seeking passionate, hard-working individuals who are committed to becoming ticket service professionals. Our ticket service seasonal program is designed for college seniors or newly graduated students who want to gain first-hand experience on the front lines of a professional sports team. The seasonal representative will assist in all aspects of providing Rams Season Ticket Members and single game buyers with an extraordinary experience. Responsibilities may include assisting with inbound phone calls and emails from ticketholders, making outbound calls, helping with events and performing gameday duties, including ticket resolution.

Role Responsibilities:
  • Work weekdays and all Rams home games
  • Provide excellent customer service to all ticket buyers or prospective buyers
  • Answer inbound questions from ticketholders by phone, email, SMS and live chat
  • Assist during gamedays in ensuring an exceptional experience for all ticketed guests, including, but not limited to, working the box office, ticket resolution and ticket member experiences.
  • Assist with the preparation and execution of Season Ticket Member events throughout the season
  • Enter all touchpoints and client profile information gathered into CRM system for reporting, updating and account relationship purposes
  • Cross-train with Ticket Operations staff to be able to assist ticketholders

Role Qualifications (Skills/Experience/Capabilities):
  • Ability to work July through January for 40 hours per week both in the office and at home gamedays, in addition to various other events
  • Experience with utilizing CRM and Archtics ticketing system for maintaining customer records a plus.
  • Strength in time management, administrative ability, organization, and customer service skills.
  • Ability to communicate effectively with customers in a professional manner.
  • Excellent oral, written and interpersonal skills.
  • Ability to learn new systems in a timely manner – CRM, ticketing, etc.
  • Consistent, punctual and regular attendance.
  • Professional image and demeanor.
  • Strong ability to work well with co-workers and supervisors in a team environment.

Experience Preferred

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