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Rams Ambassador - Los Angeles Rams (Agoura Hills · CA)

Los Angeles Rams jobs
Sports Jobs in Agoura Hills · CA
Marketing: Consumer Marketing/Brand Management
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Rams Ambassadors will assist the Rams Member Services and Premium Experience teams in their efforts to provide world-class service and the premier stadium experience in sport and entertainment to all Season Ticket Members and fans at SoFi Stadium. During all home games and off-season events, the Rams Ambassadors will assist in all areas of the fan experience related to customer service in order to facilitate fan activities and initiatives. This part-time, seasonal position will report directly to the Manager of Guest Experience.

Job Responsibilities:
  • Work every home game of the 2021 Rams season in its entirety and special events as requested by the Rams
  • Welcome every guest with a warm greeting and provide them with SoFi Stadium information (directions, club history, policies and procedures, etc.)
  • Proactively approach fans to help answer questions about the stadium and direct fans to key areas such as restrooms, private clubs and concession stands
  • Become an expert on SoFi Stadium, including but not limited to, wayfinding, seat products, clubs, lounges and other fan activation zones
  • Assist guests with mobile ticketing questions, as well as education about the Rams app and Rams mobile website
  • Thank every guest upon exiting the stadium
  • Work closely with SoFi Stadium and Rams internal staff and third-party vendors, including CSC Stadium management, Legends Hospitality, and Legends Retail to resolve issues
  • Provide excellent customer service to internal and external customers to ensure positive interaction as it relates to the guest experience
  • Provide random acts of kindness for our guests, especially children and those visiting SoFi Stadium for special occasions to provide positive, lasting memories
  • Ability to gain knowledge of Rams’ organizational structure, goals, culture and history in order to perform job responsibilities; and to stay current as it pertains to Rams-related news and information
  • Perform duties as assigned to maintain a safe and enjoyable experience for our guests

Job Requirements:
  • Minimum of 2-3 years of customer service experience
  • Work every home game of the 2021 Rams season in its entirety and potentially off-season events. Clock-in time is typically five (5) hours before kick-off
  • Ability to stand for entire four (4) to eight (8) hour shift; walk; reach with hands and arms and occasionally lift a minimum of 25 pounds
  • Must have an active email address and phone number
  • Attend customer service trainings prior to first game of the season (Date and Time TBD)
  • Excellent problem-solving skills and work ethic
  • Strong listening skills including the ability to empathize with our guests and people in our community
  • Candidate should possess strong team-oriented work ethic
  • Ability to communicate and follow through with all guest inquiries
  • Maintain a positive outlook that demonstrates approachability and friendliness
  • Effective interpersonal skills while working in a fast-paced environment
  • Able to work flexible hours (including evenings, weekends, and holidays)
  • Ability to withstand a wide range of year-round weather conditions (heat, sun, rain, cold)
  • Neat and clean professional appearance which aligns with organizational standards
  • Experience with ticketing systems, Archtics/Ticketmaster, a plus

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Experience Preferred 2

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