Rams Ambassador - Los Angeles Rams (Agoura Hills · CA)

Los Angeles Rams jobs
Sports Jobs in Agoura Hills · CA
Marketing: Consumer Marketing/Brand Management
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Job Details
Rams Ambassadors will assist the Rams Premium Experience team in their efforts to provide world-class service and the premier stadium experience in sport and entertainment to all Club Seat and Suite guests at SoFi Stadium. During all home games and off-season events, the Rams Ambassadors will assist in all areas of the fan experience related to customer service in order to facilitate fan activities and initiatives.   This part-time, seasonal position will report directly to the Manager of Guest Experience.

Job Responsibilities:
  • Work every remaining home game of the 2021 Rams season in its entirety and special events as requested by the Rams
  • Welcome every guest with a warm greeting and provide them with SoFi Stadium information (directions, club history, policies and procedures, etc.)
  • Greet guests at the top of their seating sections. Upon arrival at the seating section, check each ticket thoroughly, noting the date, game, section, row, and seat number(s).  Be familiar with the numbering of your seating area and the general seating system of SoFi Stadium
  • Direct each guest to the correct seat.  If a guest has tickets for another seating area, thank them and direct them to the proper area
  • Assist guests with ticketing issues where necessary
  • Observe assigned section for any signs of disturbance and report any issues through the appropriate communication channels. This includes problems arising from alcohol, smoking, abusive language, arguments and more
  • Become an expert on SoFi Stadium, including but not limited to, wayfinding, seat products, clubs, lounges and other fan activation zones
  • Work closely with SoFi Stadium and Rams internal staff and third-party vendors, including CSC Stadium management, Legends Hospitality, and Legends Retail to resolve issues
  • Provide excellent customer service to internal and external customers to ensure positive interaction as it relates to the guest experience
  • Ability to gain knowledge of Rams’ organizational structure, goals, culture and history in order to perform job responsibilities; and to stay current as it pertains to Rams-related news and information
  • Thank guests for attending upon exit
  • Perform duties as assigned to maintain a safe and enjoyable experience for our guests

Job Requirements:
  • Minimum of 2-3 years of customer service experience
  • Work every remaining home game of the 2021 Rams season in its entirety and potentially off-season events. Clock-in time is typically five (5) hours before kick-off
  • Able to work flexible hours (including evenings, weekends, and holidays)
  • Ability to stand for entire four (4) to eight (8) hour shift; walk; reach with hands and arms and occasionally lift a minimum of 25 pounds
  • Must have an active email address and phone number
  • Attend customer service trainings prior to first game
  • Exceptional interpersonal skills, enthusiasm, and the ability to conduct all interactions in an extremely positive and professional manner
  • Excellent problem-solving skills and work ethic while working in a fast-paced environment
  • Strong listening skills including the ability to empathize with our guests and people in our community
  • Candidate should possess strong team-oriented work ethic
  • Ability to communicate and follow through with all guest inquiries
  • Maintain a positive outlook that demonstrates approachability and friendliness

The Los Angeles Rams are proud to be an Equal Opportunity Employer.   

We strive to create a sense of belonging for all employees by fostering a culture of respect and inclusion, empowering everyone to be their true selves.