Rams Ambassador with Los Angeles Rams in Agoura Hills · CA

Los Angeles Rams jobs
Sports Jobs in Agoura Hills · CA
Marketing: Consumer Marketing/Brand Management
*In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. *

The Rams Ambassador will be responsible for greeting fans and directing them throughout SoFi Stadium. This position will report directly to the Director, Guest Experience and Hospitality.

Job Responsibilities:

  • Greet guests and provide them with SoFi Stadium information (directions, club history, policies and procedures, etc.)
  • Work closely with Rams third party vendors such as CSC Stadium management, Legends Hospitality, and Legends Retail to resolve issues
  • Provide excellent customer service to internal and external customers to ensure positive interaction as it relates to the guest experience
  • Assist guests with mobile ticketing questions, as well as education about the Rams app and Rams mobile website
  • Provide random acts of kindness for our guests, especially children and those visiting SoFi Stadium for special occasions to provide positive, lasting memories
  • Ability to gain knowledge of Rams’ organizational structure, goals, culture and history in order to perform job responsibilities; and to stay current as it pertains to Rams-related news and information
  • Perform duties as assigned to maintain a safe and enjoyable experience for our guests

Job Requirements:

  • Minimum of 2-3 years of customer service experience
  • Excellent problem-solving skills and work ethic
  • Strong listening skills including the ability to empathize with our guests and people in our community
  • Candidate should possess strong team-oriented work ethic
  • Ability to communicate and follow through with all guest inquiries
  • Maintain a positive outlook that demonstrates approachability and friendliness
  • Effective interpersonal skills while working in a fast paced environment
  • Ability to stand for entire four (4) to eight (8) hour shift; walk; reach with hands and arms and occasionally lift up to 25 pounds
  • Able to work flexible hours (including evenings, weekends, and holidays)
  • Ability to withstand a wide range of year-round weather conditions (heat, sun, rain, cold)
  • Neat and clean appearance which aligns with organizational standards

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Experience Preferred - 2

Job Questions:

  1. How did you hear about this job?