The International Arena League is dedicated to delivering an electrifying arena football experience that unites fans across the U.S., U.K., and Canada. With 16 teams competing in a 14-game regular season, followed by an intense playoff tournament and championship, our mission is to grow the tradition of arena football while introducing exciting rule innovations that enhance the pace, energy, and entertainment value of the game. From Las Vegas, Salt Lake City, and Cincinnati to arenas worldwide, we are committed to creating unforgettable experiences for players, fans, and communities, celebrating the spirit of competition, teamwork, and global connection through the sport of football.
Job Summary:
The Director of Ticket Sales will oversee the strategy, structure, and execution of the International Arena League’s ticketing sales department in Las Vegas, Nevada. This pivotal leadership role is responsible for managing all ticketing operations that drive revenue growth while elevating the fan experience across league events. The Director will lead a dedicated team of four in-house professionals and partner with operations staff to ensure a seamless, best-in-class ticketing journey, from the first sales interaction to game day service and season ticket member engagement.
The ideal candidate is a dynamic, data-driven leader with proven expertise in developing strategy, motivating teams, and executing impactful campaigns that boost attendance, maximize revenue, and foster long-term fan loyalty. This role is tailored for a seasoned ticketing executive who thrives in a fast-paced, entrepreneurial environment and is passionate about advancing arena sports and live events in Las Vegas.
We’re seeking someone who is not only results-oriented but also an enthusiastic champion of sports, live entertainment, and fan engagement. You are energized by meaningful interactions, committed to delivering memorable experiences for every guest, and consistently strive to be helpful, approachable, and knowledgeable in all aspects of the fan experience.
This position offers a base salary of $80,000 and reports directly to the Chief Operating Officer (COO) of the International Arena League.
Major Duties and Responsibilities:
- Lead all aspects of ticketing strategy and execution for the International Arena League in Las Vegas, Nevada.
- Develop and manage department goals and sales targets for full season, partial plan, group, premium, and single-game tickets.
- Oversee the day-to-day performance and development of a multi-person team across ticket sales, service, and operations.
- Create and implement innovative outbound sales campaigns, inbound marketing initiatives, and service strategies that drive customer acquisition and retention.
- Manage all ticketing systems and platforms including Fevo, Ticketmaster, Ticketmaster Archtics, and TM1, ensuring optimal performance and data integrity.
- Collaborate with marketing and digital teams to develop effective ticketing promotions and targeted campaigns.
- Work cross-functionally with operations, event services, and finance teams to ensure seamless ticketing execution and accurate revenue tracking.
- Serve as the primary point of contact for high-value clients, premium buyers, and large groups, resolving escalated issues and providing top-tier service.
- Develop pricing strategies, inventory management plans, and reporting dashboards to drive profitability and maximize attendance.
- Ensure superior customer service and responsiveness through proactive training and development of all front-line ticketing staff.
- Lead game day ticket operations, including box office oversight, access control, issue resolution, and customer support.
- Contribute to annual budget planning and monthly forecasting for ticket revenue and staffing.
- Stay current with ticketing technology trends, sales methodologies, and best practices across the sports and entertainment industry.
Required Qualifications:
- 4+ years of direct ticketing management experience or 6+ years of related sales management experience, preferably in the sports, entertainment, or hospitality industry.
- Demonstrated track record of meeting or exceeding ticket sales goals and revenue targets.
- Familiarity with Ticketmaster products including Archtics and TM1, as well as digital ticketing platforms such as Fevo.
- Strong leadership skills with proven ability to hire, train, mentor, and motivate a high-performing team.
- Excellent communication and interpersonal skills with a strong commitment to outstanding customer service.
- Proficiency in CRM systems, ticketing analytics, and Microsoft Office Suite (especially Excel and PowerPoint).
- Proven ability to develop pricing and revenue strategies based on market data and fan behavior insights.
- Ability to design and execute a strategic plan that aligns with organizational goals and drives growth.
- Thrives in team environments with exceptional problem-solving, leadership, and strategic thinking skills.
- Demonstrated leadership abilities in dynamic, ambiguous, and high-pressure situations.
- Strong cross-functional project management and presentation skills.
- Outstanding writing and presentation skills with the ability to create polished proposals and reports.
- Willingness to work flexible hours, including evenings, weekends, and holidays as required by the event schedule.
