Who we are: The Orlando Pirates are a professional football team that competes in the Indoor Football League. Going into our 8th year as an organization, the Orlando Pirates have made multiple title game appearances and won the IFL Championship in 2021. The Orlando Pirates play during the spring/summer and are looking to add to full time support in their quest for another championship.

Position Overview: The Director of Ticket Sales will be expected to assist management in team and individual goals as well as generate revenue by utilizing a number of different sales techniques including cold calls, professional text and e-mails, social media, in-game seat visits, networking events, and face-to-face meetings in order to sell a full menu of season-ticket packages, suites, corporate partnerships, and group experiences. The Orlando Pirates play their home games at the KIA Center in downtown Orlando, sharing their home venue with the Orlando Magic and Orlando Solar Bears. A market rich in history and tradition with Arena Football, making selling the product a favorable proposition.

This position will be expected to service and manage all accounts they oversee. Must strive to meet or exceed individual and team goals for the organization in terms of revenue and attendance.

Responsibilities:

Supervise and manage the Fan Assistance table, concourse, and main lobby for all home games
Ticket Operations: Help oversee the entire sales process for the sales team
Run and interpret sales reports
Assist with creating and implementing ticket packages and promotions
Conduct meetings with sales team and local businesses on behalf of the organization
Utilize best practices for selling season, group, corporate, and football game tickets.
Sell Orlando Pirates tickets, experiences, and suites to a wide variety of prospective buyers and provide service after the sale to those customers.
Keep accurate CRM records and perform necessary follow up with customers in order to close sales.
Process orders and take all necessary steps to fill out all required forms/computer documents in a timely manner in order to complete the sale and ensure the proper delivery of all package elements to the customer.
Must be able to work evenings and weekends, as required. All home games will be worked in various capacities: prospecting appointments, customer service tables, and game events.
Build relationships in the community and expand business with current ticket holders and cold call new prospects and referrals to drive revenue.
Contact businesses in the local area via outbound phone calls, appointment and event-based selling.
Deliver excellent customer service and cultivate relationships with current and future fans.
Represent the Orlando Pirates with the highest levels of character and integrity.
Achieve and exceed quarterly and monthly sales goals established by management team.
Meet weekly with management to evaluate results and establish the best processes and strategies for driving new business.
Perform grassroots marketing activities at various locations across Central Florida to drive fan development and sales lead generation.
Other related duties as assigned by management or as business dictates.

Skills and Qualifications

Bachelor's Degree (preferably with a concentration in Sport Management)
1-2 years of relevant sales experience (sport industry preferred)
Strong interpersonal skills
Strong communication and customer service skills
Management ability
Comfort with making outbound phone calls in a professional and friendly manner.
Strong work ethic, positive attitude and desire and ability to work in a fast-paced environment.
Organized, detail-oriented
Creative thinker
Can interact successfully with groups from diverse backgrounds
Ability to manage projects from start to finish
Passion for creating memorable experiences for people
21+ years old

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.