The Information Technology Intern is primarily responsible for assisting with day-to-day IT support and troubleshooting for the team at Hall of Fame Village powered by Johnson Controls, a subsidiary of the publicly traded Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW). The ideal candidate will be an independent self-starter with a positive and creative spirit. This intern candidate will gain valuable hands-on experience over the course of the fall while developing meaningful experiences. This is a paid program.
Primary Responsibilities:
- Assist in configuring laptops for new team members at HOFV, software updates, and installation.
- Work to fulfill end-user needs that have been requested through our new ticketing request system, Jira.
- Troubleshoot equipment and software issues.
- Help manage equipment inventory.
- Update Standard operating procedures when needed.
- Able to adhere to and work in accordance with all COVID-19 protocols.
- Dedications and requisite skills to meet critical business deadlines.
- Communicate efficiently with different team members and departments.
- Follow organizational processes and procedures to ensure compliance of working for a publicly traded company.
- Other duties as assigned.
Core Competencies:
-
Vision and Strategic Thinking: Sets and champions a clear future direction. Addresses issues to sustain competitive edge and maintain market dominance. Anticipates needs and priorities.
-
Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risk-taking.
-
Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others.
-
Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused, but knows when to be flexible and adapts accordingly. Maintains a positive attitude despite stress, frustration and ambiguity; recovers quickly from disappointments and setbacks. Questions how things were done in order to develop ways to do things more efficiently. Encourages diverse thought and welcomes contributions.
-
Relationship Management/Collaboration: Builds, maintains and values positive relationships inside and outside the organization. Allocates effort to understanding and meeting needs of customers and targeted prospects, The NFL, Pro Football Hall of Famers, and community leaders. Assists others in accomplishing their goals. Communicates effectively and speaks and writes clearly. Listens and values contributions of others.
-
Learning Agility: Learns technology, new systems, and processes to improve job proficiency. Inspires and encourages others to learn and grow in their careers.
-
Coaching and Development: Encourages and inspires employees’ development and long-term career growth. Conveys high expectations for others. Regularly provides helpful guidance and advice.
-
Execution: Ability to take plans and execute against them to implement profitable outcomes for the company.
Required Knowledge, Skills, & Desired Qualifications:
- Must be enrolled in an accredited university/college in a related program.
- Exceptional verbal and written communication skills.
- Excellent interpersonal skills.
- Must have the ability to demonstrate uncompromised judgment and discretion regarding confidential matters.
- Must be a flexible and reliable team player, both within own department and our organization.
- Must possess a strong ability time management and task prioritization.
- Reliable transportation.
- Proven ability in Microsoft Office Suite.
- Ability to work in Canton, Ohio
