Green Bay Packers Job Posting

JOB SUMMARY:

The Guest Services department is dedicated to the highest standard of excellence in guest satisfaction. This is a part time position. 

Job Responsibilities:

• Delivers an excellent guest experience to all guests – internal and external.
• Ensures a legendary guest/visitor check-in process.
• Provides The Packers Way level of hospitality when directing/assisting all guests.
• Possesses a working knowledge and understanding of the department to support all areas of Guest Services including Atrium, administrative, reception/switchboard and Titletown Tech desks.
• Directs and assists Clinic 1265 scheduled appointments at the administrative office lobby.
• Coordinates and manages gameday incident logs and confirms follow up for reporting.
• Champions the coordination of department tasks/projects for targeted completion.
• Reports survey responses and metrics.
• Assists with everyday logistics and preparations including gameday and other stadium events. 
• Provides internal staff with accurate information about Lambeau Field and the Lambeau Field Atrium offerings through knowledge of (gameday and non-gameday) rules, policies, and operations.
• Assists security, housekeeping, and other departments by communicating any operations issues.
• Assists with emergency procedures, first aid and medical as needed and as directed by Packers Security.
• Assists with other projects and responsibilities as needed.

QUALIFICATIONS:

• High school diploma or equivalent.
• Minimum of five years of customer service experience is preferred.
• Possess excellent communication skills.
• Ability to work with privileged information and handle a high degree of confidentiality.
• Ability to address guest questions with total concentration, patience, and helpfulness.
• Possess efficient and effective problem solving/troubleshooting skills.
• Possess a professional appearance and demeanor to interact with the public.
• Familiar with Green Bay’s dining and entertainment options.
• Proficient with Word, Excel, Power Point, Teams, Outlook, and use of the internet.
• CPR and First Aid training are recommended.
• Flexibility with hours and coverage in different areas of the department (including home gamedays, special events, possible weekends/nights/holidays).
• Ability to work independently and in a teamwork environment.

Physical Demands and Work Environment:

• Ability to sit, walk, and stand for extended periods of time throughout the day.
• Ability to remain in a stationary position for periods of time.
• Capacity to focus on projects for periods of time.
• Operates in a professional office environment.
• Role routinely uses standard office equipment.
• Occasionally lift and carry up to 25 pounds.

TRAVEL: Some travel between buildings is required.

SUPERVISES: This position has no supervisory responsibilities.

SUPERVISED BY: Manager of Guest Services

DEADLINE: Please submit your resume by February 19th, 2026.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This job description has been approved by management. This job description is not designed to cover or contain a comprehensive listing, and duties and responsibilities may change at any time with or without notice.

All resumes submitted will be reviewed and selected qualified candidates will be contacted for an interview.