NFL Careers

Tech Support Specialist - Tennessee Titans (Nashville · TN)

Tennessee Titans jobs
Sports Jobs in Nashville · TN
Technical Services: Technical Support/Help Desk
The Tennessee Titans strive to be an ELITE franchise in the National Football League, excelling both on and off the field. Our mission is to win, serve, and entertain our fans, community and one another by living through our values in everything we do. We value Excellence, Leadership, Improvement, Teamwork, and Execution.
 
Tech Support Specialist will oversee the installation and maintenance of computer hardware and software within the organization
 
Responsibilities:
  • Serve as the first point of contact for customers needing technical assistance via phone or email
  • Provide remote troubleshooting through diagnostic techniques
  • Support internal computer systems consisting of Windows 10 and Mac operating systems
  • Install, configure, and repair computer systems and applications within the organization
  • Integral part of the new hire process including creating users and managing email groups

Qualifications:
  • 2+ years of relevant experience
  • Bachelor’s Degree in computer science or equivalent
  • Experience with the following operating systems – Windows 10, Mac OS, Windows Server 2016, Windows Server 2019
  • LAN and WiFi knowledge with experience of TCP / IP protocols
  • Experience with Active Directory and User Management
  • Hands on knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and software
  • Knowledge of multifactor authentication products (Okta, Duo, etc.)
  • Experience with Office 365 and Microsoft Exchange environments
  • Experience with the following operating systems – Windows 10, Mac OS, Windows Server 2016, Windows Server 2019
  • Outstanding organizational and time management skills
  • Excellent communication skills
  • Analytical thinker and problem solver with attention to details

NO PHONE CALLS OR EMAILS, PLEASE.  Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from the Tennessee Titans.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

 

Copyright 2018 TeamWork Online