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Premium Services Assistant (Event Day Position) - Tennessee Titans (Nashville · TN)

Tennessee Titans jobs
Sports Jobs in Nashville · TN
Facility Operations/Event Staff: Event Guest Relations
The Tennessee Titans strive to be an ELITE franchise in the National Football League, excelling both on and off the field. Our mission is to win, serve, and entertain our fans, community and one another by living through our values in everything we do. We value Excellence, Leadership, Improvement, Teamwork, and Execution.

The mission of our Stadium Experience Team is to create a famously exceptional guest experience and lasting memories for all guests visiting Nissan Stadium. We provide an exciting work environment based on teamwork, a passion for success and growth opportunities. Nissan Stadium is the home of the Tennessee Titans, CMA Fest, TSU Tigers Football and the Music City Bowl.

This is a part-time, event day position working Nissan Stadium events throughout the calendar year. Each representative will be assigned to a position within the Premium Services Team where they will proactively assist and service guests to enhance their experience during events. Event Day Assistants are expected to positively reflect the organization’s mission and service values.

Full COVID-19 vaccination required for all employees by the first day of work.

Responsibilities:
  • Provide a world-class level of service to Premium Partners and guests
  • Greet all guests & clients with a friendly smile and demeanor as they enter the suite floors
  • Conduct concierge services on suite levels as assigned and provide directional assistance to key locations
  • Assist guests with inquiries, concerns, or complaints quickly, escalating to the Team Member Lead when appropriate
  • Address issues as an opportunity to redirect the situation into a meaningful and positive experience
  • Have exceptional knowledge and promote Nissan Stadium, key stadium personnel, policies, and emergency procedures
  • Report all safety concerns including all unauthorized persons and policy violators, maintenance issues and housekeeping needs to supervisor prior to and during events
  • Document premium service issues for post-event follow-up and resolution
  • Attend training as requested
  • Complete additional tasks as assigned by Premium Services Department

Qualifications:
  • Available to work ALL Nissan Stadium major events, including roughly 10 – 15 concerts and full stadium events, in addition to all 10 Tennessee Titans home games plus playoffs 
  • Maintain a positive outlook that demonstrates approachability, friendliness, and professionalism 
  • Must have excellent interpersonal skills and be able to work well with others 
  • Strong and proactive customer service, troubleshooting, and communication skills 
  • Customer service and/or special event experience preferred 
  • Flexibility to be relocated based on event day needs 
  • Must have the ability to participate in some physical activity, including lifting supplies and standing for long periods of time  
  • Ability to work full shifts before and after events in various weather elements 
  • Must live in or around the Greater Nashville area 
  • Bilingual experience a plus
  • Must be 18 years or older to apply 

NO PHONE CALLS OR EMAILS, PLEASE. Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from the Tennessee Titans.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. Are you fully vaccinated against COVID-19?

  2. If you are not fully vaccinated and are offered the position, are you willing to become fully vaccinated before your start date?

  3. Do you understand that this is a part-time position, working event days only?

  4. Do you understand the work will be performed at Nissan Stadium in Nashville?


 

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