The Tennessee Titans strive to be an ELITE franchise in the National Football League, excelling both on and off the field. Our mission is to win, serve, and entertain our fans, community and one another by living through our values in everything we do. We value Excellence, Leadership, Improvement, Teamwork, and Execution.
The Director of F&B and Merchandise Operations is responsible for overseeing Nissan Stadium’s concessions and merchandise partners to design and meet organizational goals and standards, maximize revenue potential and incorporate cross-departmental initiatives while streamlining the day-to-day operations. This role will collaborate with team leaders in marketing, stadium experience, strategy & analytics, corporate partnerships and more to create processes and checkpoints that ensure all organizational objectives are met. The Director, F&B and Merchandise Operations will report to the Head of Stadium, Revenue and Strategy.
Responsibilities:
- Act as a liaison for concessionaire, merchandise vendor and other related partners and providers to the rest of the organization.
- Develop and execute strategic plans for maximizing vendor resources and revenue while prioritizing Titans and Nissan Stadium brand and experience standards.
- Coordinate with the Titans’ concessionaire and merchandise partner to ensure compliance with service agreements.
- Collaborate with the marketing team to develop collateral and campaigns that align with revenue and brand objectives.
- Prepare comprehensive reports and detailed plans to support service changes and evolving operational needs based on event surveys, insights and specific promoter needs.
- Champion in-store and digital merchandise campaigns with operational support.
- Support and manage proper day-to-day operations.
Qualifications:
- High School Diploma required. Bachelor’s Degree in Business Administration, Hospitality or related field preferred.
- 6 + years related work experience in the F&B, merchandise or hospitality industries.
- Financial acumen and business development skills, including demonstrated understanding of P&L management.
- Passion for entertainment business and compassion for people.
- Creative problem-solver and proactive worker.
- Strong communication, organizational and leadership skills.
- Capable and proficient in Microsoft Outlook, Office, PowerPoint and Excel.
- Proven ability to manage diverse personalities and work collaboratively.
- Willingness to work nights, weekends and holidays as needed
NO PHONE CALLS OR EMAILS, PLEASE. Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from the Tennessee Titans.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
