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Box Office Representative - Tennessee Titans (Nashville · TN)

Tennessee Titans jobs
Sports Jobs in Nashville · TN
Facility Operations/Event Staff: Event Guest Relations
The Tennessee Titans strive to be an ELITE franchise in the National Football League, excelling both on and off the field. Our mission is to win, serve, and entertain our fans, community and one another by living through our values in everything we do. We value Excellence, Leadership, Improvement, Teamwork, and Execution.

We are seeking customer friendly and high performing individuals to join our Game Day Staff in the Ticket Office! This part-time position will work all Titans home games plus non-Titans events throughout the year. This position will report to the Manager, Ticket Operations, and will provide excellent customer service to all Nissan Stadium patrons.

Responsibilities:
  • Knowledgeable with all aspects of Nissan Stadium and Titans gameday events
  • Able to address issues and questions related to mobile tickets such as accessing tickets, accepting tickets, transferring tickets, etc.
  • Assist in resolving concerns related to ticketing prior to and during each event
  • Assist all customers visiting the Nissan Stadium box office windows
  • Sell and process ticket orders via the box office window
  • Balance cash drawer and operate credit card processing equipment
  • Distribute ticket will call orders
  • Ensure high quality customer satisfaction

Qualifications:
  • Willingness and ability to work approximately 4 hours prior and throughout the conclusion of the specific event at Nissan Stadium including all Titans home games 
  • Customer service and/or special event experience preferred
  • Must be able to work well with others
  • Must display a high level of professionalism at all times
  • Possess the ability to multi-task and adjust to rapidly changing business conditions
  • Previous retail sales and cash handling experience preferred
  • Must have the ability to read and comprehend simple instructions
  • Consistently exhibit a positive and team first attitude
  • Must be 18 years or older to apply

NO PHONE CALLS OR EMAILS, PLEASE.  Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from the Tennessee Titans.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

  1. Are you able to work ALL Titans home games during the season?

  2. Do you understand that this is a part-time position and does not include benefits?

  3. Do you have experience working in customer service or special events?

  4. Are you available to work daytime hours, Monday through Friday?

  5. Are you fully vaccinated against COVID-19?

  6. If you are not fully vaccinated and are offered the position, are you willing to become fully vaccinated before your start date?


 

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