Summary:

The Security Department at CenturyLink Field, CenturyLink Field Event Center, and WaMu Theater provides services 24 hours each day, seven (7) days a week, and 365 days per year. The Security Operations Manager is responsible for the daily management of the Security Operations Center (SOC) and the Security Operations staff. This position will assist with the execution of security measures for the efficient and safe operation of CenturyLink Field, CenturyLink Field Event Center, and WaMu Theater; assist with developing and coordinating internal training programs for the security staff; assist with the development, implementation, and maintenance of physical security measures and technology relevant to a professional sports venue and in compliance with the NFL Best Practices for Stadium Security and DHS SAFETY Act. This is a full time exempt position and at times will require work during evenings, weekends, and holidays.

Essential Duties and Responsibilities:

Manage all full and part-time Stadium and Event Security Operations Security staff, to include the Lead Security Officer.

Establish and oversee work objectives, assignments, and projects for Security Operations staff.

Coach, mentor, and provide relevant training opportunities to security staff and foster team unity in the department in alignment with company principles.

Conduct annual performance reviews.

Oversee the administration of the scheduling and payroll processes by coordinating shift information to the Labor Analytics Manager for scheduling purposes.

Assist with the hiring process for both full and part-time Stadium and Event Security Operations staff.

Assist as directed with any parking and traffic matters, working closely with the parking manager.

Manage the department’s training program by coordinating training needs with the Training & Staffing Services Manager, ensuring training and identified core subject matters are regularly provided to all Security Operations employees.

Assist as directed with the administration of the Emergency Management program, ensuring all CenturyLink Field employees are familiar with policy and procedures through training opportunities and briefings, to include emergency evacuation drills, and both Table Top and Field Training exercises.

Oversee the collection, reporting, and documentation of injuries and accidents by the assigned Lead Security Officer; ensuring the documentation is complete and then forwarded to Human Resources and the Director of Security.

Assist with the administration of all physical security systems, including but not limited to, access control, video surveillance cameras, duress alarms, intrusion alarms, and fire panels. Ensure proper responses are made in a timely manner to all activations and are documented.

Identify security vulnerabilities and develop strategies to mitigate or eliminate the identified threats.

Complete special projects and tasks as assigned and within specified deadlines.

Review, evaluate, and approve incident reports on a daily basis and other documentation prepared by Security Operations staff regarding investigations of theft, accidents, safety violations, and all other issues indicated in the activity logs. Ensure reports are well written and filed electronically using the organization’s software and databases dedicated to recordkeeping.
Work special events, to include football games, soccer matches, concerts, trade and flat shows, and other events hosted at CenturyLink Field, CenturyLink Field Event Center, and WaMu Theater.
Demonstrate in all aspects of job performance, a service-oriented attitude along with the outstanding interpersonal skills expected of all CenturyLink Field staff, and especially management personnel.
Be responsive to assigned duties and complete projects within stated deadlines.
Conduct other duties as assigned.

Minimum Qualifications:

Seven years or more experience in either or a combination of corporate security, law enforcement, sports and entertainment security, or a related field.

Associate’s degree in security, criminal justice, or a related field.

Three or more years of progressive supervisory/management responsibility in a related field.

Demonstrated experience assisting with the development and/or directing of emergency preparedness related table top and drills.

General experience conducting investigations and preparing investigative summaries outlining the findings.

Proficient in the operation and use of various software applications, including but not limited to Word, Excel, Outlook, video management and access control systems, and sports and entertainment databases.

Demonstrated experience producing accurate reports and other documentation suitable for dissemination to senior management.

Proven professional during all interactions with others, especially in situations with conflicting perspectives/opinions or high stress incidents.

Highly developed interpersonal skills with a tactful and diplomatic communication style.

Demonstrated ability to work with other management personnel to achieve common goals.

Demonstrated ability to handle sensitive and confidential information without compromising the integrity of the material or the situation.

Preferred Qualifications:

Bachelor’s degree in security, criminal justice, or a related field.

Five or more years of progressive supervisory experience.

Three years or more of investigative experience.

NIMS and ICS certifications 100, 200, 300, 400.

Experience conducting and/or coordinating threat and vulnerability assessments.

Experience working with a professional sports league in a security management role.

Active membership in security related organizations that discuss and monitor current security industry standards and best practices.

Special Requirements:

Must be able to pass a background inquiry.

Must be able to obtain Basic First Aid and CPR/AED certification within 12 months of hire.

Must be able to obtain ICS certifications 100/200/700/800 within 18 months of hire.

Supervisory Responsibilities:

This position has supervisory responsibility of all full and part time Security Operations staff.

Work Environment and Physical Demands:

May at times be exposed to varied weather conditions.

While performing the duties of this job the employee is regularly required to use hands and fingers.

The employee is frequently required to reach with hands and arms. The employee is required to stand, sit, stoop, kneel, crouch or crawl. The employee is frequently required to lift 25 pounds or more. This job requires many hours of standing and walking during events and on game day.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and descriptions listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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