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IT Assistant (Post-graduate Intern/Full Time) - Pittsburgh Steelers (PITTSBURGH · PA)

Pittsburgh Steelers Jobs
Sports Jobs in PITTSBURGH · PA
Technical Services: IT Database Management/Services
The role of the IT assistant (Post Graduate Intern) is to support the Steelers Technology Department in the maintenance and support of hardware, software, and other systems. Responsibilities for the position include assisting in the identification, research, and resolution of user technology issues in all areas of technical operations for the Steelers’ front office and Acrisure Stadium.

**This is an onsite - regular work week schedule.

Business hours are Monday – Friday 9 am – 5 pm, however, additional hours may be required on weekends, evenings, and some holidays. Additional hours may also be required as part of an on-call rotation to cover some weekends, evenings, and holidays throughout the year.

The position is a one or two-year term position, with possible long-term placement for the right candidate.



KNOWLEDGE GAINED:
  • Exposure to Azure, Azure active directory, and Endpoint manager
  • Exposure to Point-of-sale systems
  • Exposure to supporting Microsoft 365 suite of products
  • Exposure to various virtualization technologies
  • Exposure to databases and various backup solutions
  • Exposure to programming and automation technologies
  • Windows, MAC, iOS, Android provisioning and support

SPECIFIC DUTIES AND RESPONSIBILITIES:
  • Supporting/troubleshooting of systems including computers printers and mobile devices
  • Helping solve various technical issues that may arise via help desk 
  • Writing and expanding upon technical documentation
  • Organize and maintain technology assets and inventory
  • Assist with support of desktop and laptop computers, printers, telephones, and mobile devices
  • Provide phone, in-person, and email support to onsite and remote users
  • Assist with configuring and distributing new desktop and laptop computers
  • Plan, design, and implement special projects
  • Assist with in-stadium networking and cabling
  • Assist with point-of-sale set-up, configuration, and troubleshooting
  • Other Duties as assigned

KNOWLEDGE AND REQUIRED SKILLS:
  • Detail oriented with good communication skills
  • Excellent analytical, problem-solving skills, and a desire to learn and implement new technologies.
  • Basic Windows and MAC operating system knowledge
  • Networking knowledge
  • Ability to diagnose hardware and software issues as they arise
  • Committed to going “above and beyond” to serve the user
  • Ability to work in a high paced team or solo environment depending on tasks
  • Ability to lift 50 pounds

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

 

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