NFL Careers

Ticket Operations Assistant

Miami Dolphins
Miami Gardens, FL
Ticket Operations: Box Office Database Administration
This part-time summer position is dedicated to high-level and efficient administrative and operational support of all Hard Rock Stadium ticket operations for special events such as concerts and soccer occurring in the spring/summer of 2018.

Essential Duties and Responsibilities
  • Respond to written, telephone or face-to-face inquiries from customers, troubleshoot problems and provide excellent customer service in a timely manner.  
  • Assist in building ticket manifests for Hard Rock Stadium special events.
  • Act as a ticket office supervisor and provide ticket office assistance during advance shifts and event days.
  • Perform work in Ticketmaster Host, Archtics, and Microsoft Dynamics, to provide the necessary assistance to the ticket sales and service team as needed. 
  • Assist in coordinating monthly ticket office staff schedules and provide effective communication with part-time staff.
  • Process internal ticket requests and internal will call fulfillment. 
  • Exhibit professional conduct, image, and demeanor necessary in the workplace. 
  • Understand and adhere to Miami Dolphins employee policy and procedures.

Minimum Education and Experience

  • Bachelor’s Degree with a focus on Business, Sports, or equivalent work experience. 
  • Computerized ticketing experience preferred, specifically Ticketmaster operating systems.
  • Past experience in customer service and a ticket office setting preferred.
Knowledge, Skills, and Abilities necessary to perform essential functions
  • Must be available to work a variety of shifts including days, evenings, weekends, and holidays.
  • Ability to work as a team player.
  • Cash handling experience.
  • Ability to communicate effectively with focus of delivering exceptional customer service.
  • Ability to perform in a fast-paced environment.
  • Problem solving skills.
  • Punctuality and reliability.
  • Bilingual in English & Spanish is preferred.
     Who We Want On Our Team
We are in search of a self-starter and reliable individual who has a passion and drive for gaining the necessary experience to take the next step in the sports and special event ticketing industry. 

On game days and event days the job requires an employee to function in a fast-paced high-volume environment. Employees may be required to stand for periods of time and may be required to walk long distances and climb up/down minimal stairs.

This is a part-time position that will be required to work 30-35 hours per week. This will be an hourly position and hours will be split up between office hours and events held at Hard Rock Stadium. 

The Miami Dolphins & Hard Rock Stadium are proud to be Drug-Free Workplaces. Offers maybe contingent on successful completion of drug and background screening.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Job Questions:

  1. How did you hear about this job?

  2. Yes or No: Are you looking to make a career in the ticketing industry?

  3. Yes or No: Have you had experience working with Ticketmaster Archtics and/or Host? Explain.


Copyright 2017 TeamWork Online