The Network Support Technician will be responsible for maintaining existing networks and working with the Network and Security Operations Manager on best practices and documentation. This position will be required to perform onsite help desk and desktop support for growing user base.

DUTIES AND RESPONSIBILITIES:

Provide level 1 support for Heinz Field existing LAN/Wireless LAN
Support and troubleshoot desktop and laptop computers, cell phones and mobile devices
Respond to and resolve network connectivity issues
Maintain and configure VOIP phone system at Heinz Field
Provide and troubleshoot connectivity for 3rd parties visiting Heinz Field
Perform basic configuration changes on existing switches, routers and firewalls
Provide onsite support for all events located at Heinz Field
Responsible for providing and maintaining network and security documentation
Perform external/internal vulnerability scanning, resolution and documentation
Configure and distribute new desktop and laptop computers

KNOWLEDGE AND REQUIRED SKILLS:

Knowledge of LAN/WAN hardware and software technologies
Knowledge of network security implementation, managed security services and best practices
Hands on experience in networking (TCP/IP, DHCP, DNS), routing, switching and security
Hands on experience with firewalls, VPN implementation, network segregation and network troubleshooting
Hands on experience with enterprise wireless infrastructure
Hands on experience with desktop support
Advanced knowledge of all Microsoft and Adobe products
Advanced knowledge of Anti-Malware and Anti-Virus products
Ability to solve problems independently
Ability to clearly and effectively communicate with staff and 3rd parties
Superior network and security documentation skills

Education and Experience:

1-3 years’ experience
Bachelor’s Degree in Information Technology, Computer Science or equivalent
Alcatel Lucent, Fortinet, Aruba, Cisco, Microsoft certifications a plus

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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