The Network Support Technician will be responsible for maintaining existing networks and working with the Network and Security Operations Manager on best practices and documentation. This position will be required to perform onsite help desk and desktop support for growing user base.
DUTIES AND RESPONSIBILITIES:
- Provide level 1 support for Heinz Field existing LAN/Wireless LAN
- Support and troubleshoot desktop and laptop computers, cell phones and mobile devices
- Respond to and resolve network connectivity issues
- Maintain and configure VOIP phone system at Heinz Field
- Provide and troubleshoot connectivity for 3rd parties visiting Heinz Field
- Perform basic configuration changes on existing switches, routers and firewalls
- Provide onsite support for all events located at Heinz Field
- Responsible for providing and maintaining network and security documentation
- Perform external/internal vulnerability scanning, resolution and documentation
- Configure and distribute new desktop and laptop computers
KNOWLEDGE AND REQUIRED SKILLS:
- Knowledge of LAN/WAN hardware and software technologies
- Knowledge of network security implementation, managed security services and best practices
- Hands on experience in networking (TCP/IP, DHCP, DNS), routing, switching and security
- Hands on experience with firewalls, VPN implementation, network segregation and network troubleshooting
- Hands on experience with enterprise wireless infrastructure
- Hands on experience with desktop support
- Advanced knowledge of all Microsoft and Adobe products
- Advanced knowledge of Anti-Malware and Anti-Virus products
- Ability to solve problems independently
- Ability to clearly and effectively communicate with staff and 3rd parties
- Superior network and security documentation skills
Education and Experience:
- 1-3 years’ experience
- Bachelor’s Degree in Information Technology, Computer Science or equivalent
- Alcatel Lucent, Fortinet, Aruba, Cisco, Microsoft certifications a plus
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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