New York Jets
MANAGER, PREMIUM PARTNERSHIPS SALES & SERVICE OPERATIONS
New York Jets - Manager
Florham Park · NJ
Premium/Suite Service · Client Relations/Customer Service · Client Retention/Customer Service
$65,000 - $75,000 / year
1
8
hours ago
The New York Jets Premium Partnerships department is seeking a qualified candidate who is enthusiastic, committed, and has a strong work ethic. The Premium Partnerships Sales & Service Operations Manager is an integral member of both the service and sales teams. The primary responsibility of this role is to aid in the strategic forecasting, tracking, and analysis of suite sales and retention. The Manager will assist with campaign ideation & management, sales reporting, CRM maintenance, inventory management, ROI tracking, administrative support, and Jets home gameday execution. This position serves as the liaison between the Premium Partnerships department and various internal departments, including but not limited to Business Intelligence, Finance, Legal, Sponsorship, and Consumer Sales.
Responsibilities:
• Sales Reporting: track & report sales on weekly, monthly and game by game basis
• Inventory Management: Keep an accurate manifest of sold, reserved, and available suite inventory using the Suite Visualizer
• Campaign Management: Assist with brainstorming new sales campaigns, sourcing lead lists and reporting on campaign progress
• Daily CRM management: update suite account records and maintain accurate marketing lists. Strong focus on suite touchpoint and ROI campaigns that include, but are not limited to, ticket and event utilization and conversion.
• Individual Game Rentals: track & communicate needs of individual game rental clients to all appropriate parties. Act as main point of contact for ticket operations team as well as in-stadium caterers
• Assist sales and service teams with daily administrative tasks.
Requirements:
• Minimum of 5 years of prior relevant experience
• Thrives in a fast-paced environment
• Enthusiasm for providing excellent customer service
• Ability to communicate effectively and professionally with both internal and external stakeholders
• Proactive in identifying opportunities, diagnosing challenges, and developing plans for improvement
• Well organized with strong attention to detail
• Strong, effective communication skills, both verbal and written
• An ability to produce high quality work while meeting deadlines
• Advanced computer skills: Word, Excel, PowerPoint, etc.
• Experience with Box Office and/or Business Analysis software such as Archtics, PowerBI, Microsoft Dynamics KORE CRM, Activate, etc.
• Proactive, creative and willing to learn on the go
• Flexible team player, willing to go the extra mile while maintaining a positive attitude
• Must be available to work flexible hours as required including nights/weekends/holidays as per the MetLife Stadium summer concert schedule, NY Jets training camp schedule, Jets home game schedule, and any additional partnership events
• Position is based in Florham Park, NJ. Frequent travel is required to MetLife Stadium in East Rutherford, NJ. Candidate is required to provide own transportation to and from locations
Salary range for this role: USD $65,000.00 - $75,000.00 per year and discretionary annual company bonus, dependent on the specific qualifications of the successful candidate. Company benefit programs for full-time employees include: robust medical, dental and vision insurance, flexible-spending and dependent-care account options, company-paid life, AD&D, and disability insurance plans, with additional voluntary supplemental term life & AD&D insurance options, and a variety of other health & wellbeing offerings; 401k plan participation (after 500 hours of service) with company-match and discretionary employer-funded defined contribution; PTO, sick time, paid maternity/parental leave; and access to tickets and parking for all New York Jets home games.
GENERAL INFORMATION A background check will be conducted prior to the start of the position. The New York Jets are proud to be an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, creed, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender (including gender nonconformity, status as a transgender individual, gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, affectional orientation, marital status, civil union status, and domestic partnership status, age, physical or mental disability, genetic information, service in the uniformed services, or any other characteristic protected by federal, state or local law. The New York Jets are committed to providing reasonable accommodations for candidates with disabilities.
Responsibilities:
• Sales Reporting: track & report sales on weekly, monthly and game by game basis
• Inventory Management: Keep an accurate manifest of sold, reserved, and available suite inventory using the Suite Visualizer
• Campaign Management: Assist with brainstorming new sales campaigns, sourcing lead lists and reporting on campaign progress
• Daily CRM management: update suite account records and maintain accurate marketing lists. Strong focus on suite touchpoint and ROI campaigns that include, but are not limited to, ticket and event utilization and conversion.
• Individual Game Rentals: track & communicate needs of individual game rental clients to all appropriate parties. Act as main point of contact for ticket operations team as well as in-stadium caterers
• Assist sales and service teams with daily administrative tasks.
Requirements:
• Minimum of 5 years of prior relevant experience
• Thrives in a fast-paced environment
• Enthusiasm for providing excellent customer service
• Ability to communicate effectively and professionally with both internal and external stakeholders
• Proactive in identifying opportunities, diagnosing challenges, and developing plans for improvement
• Well organized with strong attention to detail
• Strong, effective communication skills, both verbal and written
• An ability to produce high quality work while meeting deadlines
• Advanced computer skills: Word, Excel, PowerPoint, etc.
• Experience with Box Office and/or Business Analysis software such as Archtics, PowerBI, Microsoft Dynamics KORE CRM, Activate, etc.
• Proactive, creative and willing to learn on the go
• Flexible team player, willing to go the extra mile while maintaining a positive attitude
• Must be available to work flexible hours as required including nights/weekends/holidays as per the MetLife Stadium summer concert schedule, NY Jets training camp schedule, Jets home game schedule, and any additional partnership events
• Position is based in Florham Park, NJ. Frequent travel is required to MetLife Stadium in East Rutherford, NJ. Candidate is required to provide own transportation to and from locations
Salary range for this role: USD $65,000.00 - $75,000.00 per year and discretionary annual company bonus, dependent on the specific qualifications of the successful candidate. Company benefit programs for full-time employees include: robust medical, dental and vision insurance, flexible-spending and dependent-care account options, company-paid life, AD&D, and disability insurance plans, with additional voluntary supplemental term life & AD&D insurance options, and a variety of other health & wellbeing offerings; 401k plan participation (after 500 hours of service) with company-match and discretionary employer-funded defined contribution; PTO, sick time, paid maternity/parental leave; and access to tickets and parking for all New York Jets home games.
GENERAL INFORMATION A background check will be conducted prior to the start of the position. The New York Jets are proud to be an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, creed, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender (including gender nonconformity, status as a transgender individual, gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, affectional orientation, marital status, civil union status, and domestic partnership status, age, physical or mental disability, genetic information, service in the uniformed services, or any other characteristic protected by federal, state or local law. The New York Jets are committed to providing reasonable accommodations for candidates with disabilities.
