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Manager, Jets Rewards Fan Loyalty Program - New York Jets (Florham Park · NJ)

New York Jets jobs
Sports Jobs in Florham Park · NJ
Marketing: Sales & Marketing Management
The New York Jets are seeking a talented and innovative manager to join the Jets Marketing team to oversee Jets Rewards – the organization’s award-winning fan loyalty program. In this role, the Manager of Jets Rewards will have complete oversight of the platform’s daily operations and growth strategy. A passion for putting the fan first is a must and experience with a loyalty program and/or client service is preferred. This position will work continuously and collaboratively across all key internal stakeholders, while using innovation, insights, and analytical thinking to make decisions. This is a high-level position with executive-level visibility, providing a unique opportunity to have a direct impact on deepening the team’s relationship with its most loyal fans. 

About Jets Rewards:
Jets Rewards is a loyalty program exclusively for Jets Season Ticket Holders. Originally launched in 2014, Jets Rewards is viewed as one of the most robust and proficient loyalty programs in sports. Jets Season Ticket Holders earn points by spending with the team and attending games. In exchange, fans can score big by redeeming their points for unforgettable experiences, exclusive merchandise, and access fans  can’t find anywhere else. Jets Season Ticket Holders can also earn Jets Rewards Cash – money that can be used on food, beverage, and merchandise on gamedays at MetLife Stadium. For more information, visit nyjets.com/rewards. 

Job Responsibilities:
  • Oversee day-to-day management of Jets Rewards fan loyalty program, including full oversight of Jets Rewards portal and inventory therein, in conjunction with Fortress (platform technology provider).
  • Drive ongoing engagement in Jets Rewards program in collaboration with Marketing and Client Services through regular promotion to Jets Season Ticket Holders, including onboarding of all new accounts.
  • Work directly with Jets Ticket Sales & Service team to ensure accuracy of all Jets Season Ticket Holder account balances.
  • Regularly test and troubleshoot program interfaces including API integrations, ad-hoc requests, portal logins, account balances, creation of new accounts, etc. 
  • Ingest program insights and drive decisions on future program enhancements.
  • In conjunction with Jets IT and eCommerce Departments, ensure seamless implementation and operation of Jets Rewards Cash at MetLife Stadium on Jets Gamedays. 
  • Provide regular and ongoing reporting of program KPIs to key internal stakeholders, including the Jets Executive Staff.
  • Manage annual program budget including financial implications for strategic program enhancements and opportunities. 
  • Develop and execute long term plans for the program, with a focus on using program to assist in ongoing retention and growth of Jets Season Ticket Holder fan base.

 Qualifications & Competencies 
  • Bachelor’s degree 
  • 2+ years of experience in managing a loyalty program or similar platform; preferably for a team, league, brand, agency, or other organization 
  • Ability to understand and implement loyalty program KPIs
  • Strong interpersonal skills with demonstrated ability to interact effectively with all levels of an organization  
  • Well-organized and detail-oriented
  • Ability to balance strategy and operations
  • Excellent teamwork, leadership, organizational, and time management skills
  • Superior critical thinking, analytical, communication (written and verbal), and presentation skills
  • Ability to interpret data from various sources and offer creative recommendations  
  • Strong knowledge of web/digital technologies and services
  • Demonstrated project management experience
  • Creativity, flexibility, adaptability
  • Familiarity with sports/entertainment landscape  

Position: Manager, Jets Rewards
Department: Marketing

GENERAL INFORMATION: 
A background check will be conducted prior to the start of the position. The New York Jets are proud to be an equal opportunity employer.  It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, creed, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender (including gender nonconformity, status as a transgender individual, gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, affectional orientation, marital status, civil union status, and domestic partnership status, age, physical or mental disability, genetic information, service in the uniformed services, or any other characteristic protected by federal, state or local law.  The New York Jets are committed to providing reasonable accommodations for candidates with disabilities.
 
As part of our hiring policy, new hires will need to be fully vaccinated for COVID-19 and provide verification of vaccination prior to their start date. Fully vaccinated refers to at least two (2) weeks after the final dose on a two-dose vaccination series (Pfizer or Moderna) or at least two (2) weeks after a single-dose COVID-19 vaccination series (Johnson and Johnson).  



 

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