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Assistant, Client Relations & Retention - New York Jets (Florham Park · NJ)

New York Jets jobs
Sports Jobs in Florham Park · NJ
Ticket Sales and Services: Client Relations/Customer Service
Assistant, Client Relations & Retention
Florham Park, NJ 
 
Job Summary:
Our ideal candidate will be responsible for administrating and coordinating all aspects of relationship building, customer service and fan engagement with our Season Ticket Holders.  Individual should have a strong desire to build a career in professional sports  
 
Responsibilities:
  • Assist Premium, Season ticket and Group sales team with processing orders and payments
  • Procures a required number of outbound calls each day to meet established customer service objectives plus, generates season ticket, suite, and group ticket revenue
  • Oversee the sales and service email inbox which entails distributing leads, answering questions, concerns, and special requests from Season Ticket Holders as well as general fans
  • Establish and maintain positive relationships with our season ticket base and fans 
  • Provide superior customer service to all season ticket holders and prospects
  • Assist season ticket accounts with any and all questions as it relates to the Jets Rewards Loyalty Program
  • Work closely with all sales executives to identify and continuously fulfill customer expectations 
  • Additional responsibilities as assigned by management
 
Required Qualifications:
  • Bachelor’s degree
  • Minimum of 1 year of experience within the customer service industry
  • Exceptional communication and organizational skills including strong attention to detail and follow-through
  • Demonstrated ability to effectively manage multiple initiatives 
  • Must possess problem solving and decision-making skills
  • Ability to prioritize workload in a fast-paced environment
  • Must be able to work flexible hours including evenings, weekends & holidays 
  • Position requires routine face-to-face personal interaction with other Club personnel and fans at MetLife Stadium 
  • Proficiency and/or experience with Microsoft CRM (Teams, Word, Excel, and PowerPoint) preferred
  • Interpersonal skills- listen to others, works well in a team environment
  • Ability to respond effectively to the most sensitive inquires or complaints

How to Apply:
Interested applicants should complete an application and submit a cover letter and resume at the link below. 
 
Department: Ticket Sales & Service 
Position: Assistant, Client Relations & Retention

GENERAL INFORMATION A background check will be conducted prior to the start of the position. The New York Jets are proud to be an equal opportunity employer.  It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, creed, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender (including gender nonconformity, status as a transgender individual, gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, affectional orientation, marital status, civil union status, and domestic partnership status, age, physical or mental disability, genetic information, service in the uniformed services, or any other characteristic protected by federal, state or local law.  The New York Jets are committed to providing reasonable accommodations for candidates with disabilities.

The New York Jets require a COVID-19 vaccination as a condition of employment, subject to exception under applicable law.


 

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