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CRM and Database Manager with Los Angeles Rams in Agoura Hills, CA

Los Angeles Rams jobs
Sports Jobs in Agoura Hills, CA
Marketing: Database Marketing/Analytics
The CRM and Database Manager is primarily responsible for enabling and optimizing the Rams’ data-driven marketing capabilities with a heavy focus on cultivating a pipeline of leads, growing fan engagement/retention, and increasing fan lifetime value.  The ideal candidate has experience building a stable marketing data environment and implementing new marketing technology, driving cross-functional adaption of CRM tools and strategies, partnering with sales teams on lead modeling and prioritization, and developing initiatives that engender customer loyalty. 

Role Responsibilities: 
  • Be the centralized owner of the Rams fan database and CRM software, to include stabilizing the data environment, organizational comprehension of database and CRM components, and ensuring data-driven capabilities are leveraged in marketing and sales efforts
  • Management of CRM capabilities roadmap, implementation of new CRM technology, and the automation of system and list processes
  • Implementation and maintenance of a customer data platform in partnership with Information Technology team
  • Lead initiatives to acquire new fan data and additional sources of existing fan data to be added to the database
  • Employ data governance methodologies to ensure cleanliness of fan database and its appropriate use, including dashboards to monitor and ongoing audits of system/processes 
  • Analyze customer database and segment into meaningful clusters that allow differentiation in communications within marketing and sales outreach 
  • Develop prioritized customer lists for sales teams and setup associated workflows within contact management systems, including training on contact system software
  • Mentor CRM team members and manage the day-to-day priorities of the CRM team
  • Create authentic and collaborative relationships across the organization while serving as main point of contact for internal clients and external vendors

Role Qualifications (Skills):
  • Bachelor’s degree required
  • 4+ years of experience in CRM, database management, data governance, and database marketing is required
  • 3+ years of experience with customer contact software for sales teams (e.g. Salesforce, KORE, etc.) is required
  • 1+ years experience working with Microsoft Dynamics is highly preferred
  • Experience building, managing, and/or marketing a loyalty program 
  • Demonstrated proficiency with data querying and coding languages; JavaScript, Angular, SQL, and Python preferred
  • Demonstrated expertise in working on extracting, cleansing, and formatting customer audiences for marketing purposes
  • High degree of proficiency with Microsoft Office
  • Ability to design and create analytical dashboards
  • Prior team management experience preferred
  • Experience with cross-team project management and prioritizing multiple tasks concurrently based on larger goals
  • Excellent communication skills and comfortable presenting with all levels of the organization
  • Strong time management, interpersonal skills and the ability to multi-task within a fast-paced environment
  • Positive team player with excellent interpersonal skills
  • Ability to work flexible hours as needed, including but not limited to evenings, weekends and holidays

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Job Questions:

  1. How did you hear about this job?

  2. What is your desired compensation?

  3. Have you ever implemented a Marketing Automation Platform or a Customer Data Platform?

  4. If so, provide an overview of the implementation you did of a Marketing Automation Platform or a Customer Data Platform.

  5. Please specify your technical capabilities that you feel are relevant for this role.

  6. Do you have experience with Data Cleanup and Data Governance, which is a requirement of this role? If so, please describe.

  7. Do you have experience with Microsoft Dynamics? If so, please describe.


 

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