NFL Careers

Retail Customer Service Lead with Dallas Cowboys Pro Shops in Frisco · TX

Dallas Cowboys Pro Shops jobs
Sports Jobs in Frisco · TX
Other (consulting, membership, non-profit, real estate): Other
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The Retail Customer Service Lead is responsible assist in the establishment of our departmental policies and procedures. A lead works closely with the leadership team in order to ensure a professional approach in dealing with our customers at Dallas Cowboys Merchandising, LLC. 
Job Duties: 
  • Able to work well within a team environment, offering assistance and support to team members whenever necessary. 
  • Able to give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction. 
  • Able to give detailed feedback on performance of team members to Management for staff evaluation purposes 
  • Step in to attend to escalated calls and resolve the issue for the customer 
  • Delegate different customer service duties to team members to ensure a faster and smoother flow of operations through division of labor 
  • Collaborate with other departments for product, service or process decisions to achieve quality and customer satisfaction standards 
  • Assist in training in the onboarding of a new hire 
  • Assist in creating and implementing policies and procedures 
  • Drive a performance-based environment, metric driven by utilizing/analyzing real time data 
  • Coach and educate employees on operational policies and procedures. 
  • Drive continuous improvement to ensure quality standards are excellent 
  • Perform other functions and activities as directed by the Retail Customer Service Manager  
Education and Experience:   
  • High school degree/experience preferred 
  • 2-3 years prior Customer Service experience   
  • Proficient in MS Office applications 
  • Prior Leadership experience preferred
Key Competencies:   
  • Customer Service Focus 
  • Communication Skills 
  • Problem analysis and Problem solving  
  • Decision Making 
  • Initiative
  • Flexibility 
  • Stress Tolerance   
  • Excellent problem solving skills 
  • Organized, combined with multi-tasking ability 
  • Active listening 

The Dallas Cowboys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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