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Sales & Marketing Systems Coordinator - Cleveland Browns (Berea · OH)

Cleveland Browns jobs
Sports Jobs in Berea · OH
Marketing: Database Marketing/Analytics
About the Position
As part of the Business Analytics team, the Sales & Marketing Systems Coordinator will be responsible for developing and managing sales and service campaigns within our CRM system, executing email campaigns within our marketing automation platform, and generating reports to highlight campaign results. They will report to the Director of Sales & Marketing Systems and work closely with members of our ticketing, corporate partnership and marketing teams.
Key Responsibilities
  • Create and monitor lead and service campaigns to support the sales and service teams
  • Assist with onboarding and training processes for new system users
  • Assist CRM users with general support and troubleshooting
  • Ensure data quality and accuracy within the CRM and marketing automation systems
  • Work alongside the marketing team on customer email journeys and campaigns
  • Generate targeted lists for email marketing campaigns
  • Generate email marketing campaign reports and distribute key findings
  • Develop surveys to gather valuable information to help drive insights and key business initiatives
Required Experience & Skills
  • Bachelor’s degree in database management, marketing, other related field, or equivalent work experience
  • Minimum 1-2 years working in a database environment
  • Experience utilizing Microsoft Dynamics CRM or Salesforce CRM
  • Knowledge of CRM business processes and best practices
  • Experience utilizing email marketing or marketing automation system(s)
  • Ability to collaborate on ideas as well as thrive independently
  • Strong written and verbal communication skills
  • Desire to continually learn and adapt to new technologies
  • Highly organized, detail oriented, and thorough
Desired Skills
  • Experience working with SSB Discovery CRM or KORE CRM applications
  • Microsoft Dynamics or Salesforce administrator certification
  • General understanding of database structures
  • Experience with Ticketmaster (Archtics) or other ticketing system
  • Experience utilizing survey tools
  • Experience with Microsoft SQL Server, Management Studio, SSRS
  • Experience with Tableau
Position Type/Expected Hours of Work
  • This is a full-time position.  Must be able to work flexible hours including some evenings, weekends, and occasional holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.


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