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IT Support Technician - Cleveland Browns (Berea, OH) with Cleveland Browns in Berea, OH

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Technical Services: Technical Support/Help Desk
Job Title
IT Support Technician
Berea, OH
Job Type
Full-Time Regular

Job Description
The IT Support Technician is primarily responsible for the day-to-day operation of the IT Department’s Help Desk function. The ideal candidate will exhibit patience, have strong critical thinking skills, be a self-starter, and demonstrate strong proficiency in communication. You will plan and deliver customer support services including installation, troubleshooting, and user assistance in areas of mobile devices, A/V equipment, computer endpoints, anti-virus, and more. 

Essential Duties and Responsibilities
  • Assist in troubleshooting and resolving problems for all networked devices (desktops, laptops, tablets, cell phones, etc.)
  • Provide support on game day and other events which may occur on nights and weekends
  • Develop and document new support and operations processes
  • Consult with users to identify needs and requirements
  • Maintain accurate software and hardware inventory
  • Interface with 3rd party IT support organizations
  • Active Directory management
  • Support employees in resolving problems with IT, AV, and communications systems
  • Maintaining computer and phone systems and networks
  • Installing and configuring office equipment such as printers and scanners
  • Installing and maintaining desktop software
  • Managing user accounts including logins to 3rd party services
  • Face-to-face, phone, and email support for staff
  • Remote support of employees working from home or in other offices
Additional Sought After Skills
  • Cisco Call Manager
  • Windows Deployment Services, Microsoft Deployment Toolkit
  • Exchange management
  • Powershell or other scripting experience

  • Bachelor’s degree from an accredited institution and minimum of 1 year work experience
  • Additional work experience considered in lieu of diploma

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Job Questions:

  1. How did you hear about this job?

  2. What is your highest level of education?

  3. How many years work experience do you have?

  4. Do you have helpdesk experience? If so, please describe your role.

  5. Describe your experience with Active Directory.

  6. Which of the following do you have experience with: Cisco Call Manager, WDS, Exchange, Office 365.

  7. Salary expectations


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