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Guest Services Team Member (Seasonal Gameday Staff) with Cleveland Browns in Cleveland · OH

Cleveland Browns jobs
Sports Jobs in Cleveland · OH
Facility Operations/Event Staff: Event Guest Relations
"To bring people together for the excitement of Cleveland Browns football and enhance their experience by providing the best quality service in a clean, safe environment."

The Cleveland Browns Guest Services Department is seeking people interested in part-time/seasonal employment at FirstEnergy Stadium. Our game day Team Members play a pivotal role in creating the best possible experience for our guests, from the moment they enter the Stadium until the moment they depart. We are looking for friendly, outgoing, self-motivated people who can provide top-notch customer service to each of our guests. If you want to be a part of the excitement at FirstEnergy Stadium, apply today!


Essential Functions:

​• Greet and welcome guests as they enter FirstEnergy Stadium.
• Provide excellent customer service to enhance the fan experience.
• Proactively assist guests with any questions or concerns they may have.
• Understand and enforce all FirstEnergy Stadium policies and procedures.
• Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms.
• Must be attentive to guests' needs, have full knowledge of all policies, services and facility locations.
• Report any and all incidents to Supervisor.
• Thank guests for attending as they leave.


​• Must be at least 18 years old
• Excellent customer service skills
• Quick learner
• Strong interpersonal and communication skills
• Ability to project an approachable, professional attitude at all times
• Ability to walk up and down stairs and stand in one place for long periods of time
• Must present a neat, well-groomed appearance
• Must be able to work indoors and outdoors in all weather conditions
• Must have reliable transportation to and from FirstEnergy Stadium
• Must be able to work weekends, nights and holidays when required
• Must be able to work all 10+ Cleveland Browns home games
• Must be able to pass criminal background check and a drug test

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

  1. How did you hear about this job?

  2. Are you aware that you are expected to work all Cleveland Browns home games?*

  3. Have you ever applied for a position with Cleveland Browns Football Company in the past?*

  4. Have you been employed by Cleveland Browns Football Company in the past?*

  5. Have you been employed or are you currently employed by Progressive Field or Rocket Mortgage FieldHouse?*

  6. Have you ever been employed by Aramark, Legends, Whelan (WESS), APEX, ABM Parking Service, SP Plus, Tenable, Cleveland Police Dept., Excel K9, Cleveland Fire Dept., or University Hospitals?*

  7. Are you 18 years of age or older?*

  8. If you are hired, can you submit verification of your legal right to work in the United States (e.g., driver’s license, passport, visa, green card)?*

  9. Have you ever been convicted of or plead guilty to a crime, other than minor traffic violations (other than a matter that has been expunged or sealed)?*

  10. Why should we interview you?*


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