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Account Manager, Season Ticket Member Services with Cincinnati Bengals in Cincinnati · OH

Cincinnati Bengals jobs
Sports Jobs in Cincinnati · OH
Ticket Sales and Services: Client Relations/Customer Service
Description:
The Account Manager, Season Ticket Member Services will report to the Manager, Season Ticket Member Services and will be focused on the long-term retention and growth of our Season Ticket Members.  This involves successfully securing renewal commitments from Season Ticket Members and providing a high level of customer service with the goal of growing account holder relationships with the Cincinnati Bengals. 

Responsibilities:
  • Maximize Season Ticket Member renewal percentage by providing outstanding customer service to assigned accounts via all touch points
  • Responsible for a new business sales goal that is obtained by generating referrals, upselling current accounts, groups and party suites
  • Meet and exceed established annual renewal and sales goals
  • Continually create and implement unique service strategies, ideas and programs as a means of retaining Season Ticket Members                                           
  • Contribute positively to the team culture by developing mutually beneficial working relationships with all team members
  • Participate and contribute to Service team meetings and training sessions
  • Educate account base on Membership benefits
  • Update and maintain accurate records in CRM regarding all renewals, touch points and sales
  • Maintain account database on Archtics Ticketing System
  • Manage and address all Season Ticket Member inquiries and requests in a timely fashion
  • Convey clear, accurate information to all Season Ticket Members
  • Attend, plan and participate in STM events, experiences and other benefits
  • Visit Season Ticket Members on game days to build and maintain relationships
  • Game day duties include: in-seat visits to Season Ticket Members; executing STM events and game day experiences and addressing any Season Ticket Member problems or concerns

Qualifications:
  • Bachelor’s Degree
  • 1 year of sport sales & service experience preferred
  • Strong communication skills and the ability to effectively deal with a wide range of people
  • Must be detail oriented and organized
  • Proficient with Microsoft Office Applications
  • Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines
  • Ability to navigate the Stadium in order to visit clients during home games and escort Season Ticket Members around the facility on both game days and non-game days
  • Availability to work flexible hours including nights, weekends and holidays
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Job Questions:

  1. How did you hear about this job?

  2. Do you have approximately 1 year of proven sports sales/service experience?


 

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