Pro Star Energy

Pro Star Energy

Coordinator, IoT Monitoring - Pro Star Energy (Frisco · TX)

Pro Star Energy Jobs
Jobs in Frisco · TX
Other (consulting, membership, non-profit, real estate): Other
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OB DESCRIPTION - COORDINATOR, IoT Monitoring:

The primary focus of this role is to monitor customer HVAC/IoT fault alarms, take action against those alarms based on customer needs & SOP’s (e.g. improve occupant comfort, reduce operation & maintenance costs and pain points surrounding monitored building systems), aggregate and leverage the data from the monitoring platform to increase customer energy efficiency.

PRIMARY RESPONSIBILITIES:

  • Monitor customer HVAC/IoT alarms and take action against those alarms
  • Generate customized performance reports for required client deliverables
  • Provide prompt and courteous support in response to incoming alarm emails that need resolution while delivering exceptional customer service 
  • Follow up on customer inquiries to ensure satisfaction and appropriate resolution
  • Log all issues in CRM to track information by customer and project
  • Develop and refine standard operating procedures to respond to alarms.
  • Develop reporting structure to summarize monitoring data into actionable intelligence and data driven maintenance guidance.
  • Analyze data to develop new reporting and procedures that provide additional customer value from monitoring data.
  • Evaluate and implement software to better streamline and automate reporting and other processes.
  • Work with IT and other stakeholders to implement procedures (email, salesforce, WO management software, etc.) to facilitate alarm response, reporting and dispatch requirements.
  • Coordinate with Business Development team and customers during onboarding process to define rulesets, scope and expectations related to monitoring obligations.
    • Update technical knowledge database as needed 
    • Other responsibilities as assigned

QUALIFICATIONS:

  • Associates Degree recommended; Bachelor’s Degree preferred 
  • 2+ years’ experience in development of SOPs for monitoring or operations center
  • Ability to produce clear, timely, and concise documentation, plus excellent problem-solving skills. 
  • Experience with Microsoft products including Power BI
  • Background in HVAC a plus
  • Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment
  • Good written and verbal communication skills
  • Team-oriented and self-motivated 
  • Location: based in an office environment either at the Kent, WA or Frisco, TX with flexibility to work remotely

ABOUT PROSTAR ENERGY SOLUTIONS:

ProStar Energy Solutions, owned by the Jerry Jones Family, was formed with the opening of AT&T Stadium to solve the challenges of managing electrical energy spend. Since its inception, ProStar has seen energy as an opportunity to achieve business goals versus a required operating expense. As energy-efficiency technologies evolve rapidly, ProStar has become a strategic advisor to companies of all sizes and sectors to help them solve the dynamic aspects of the energy puzzle now and into the future. This is the ProStar way, as we are a holistic energy management company with subject matter expertise in energy procurement, energy efficiency (lighting, HVAC, IoT), renewables, distributed energy resources, finance, and incentive management and more.



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